Kerja Sepenuh Masa, Operations Customer Expert (Global Social Media) - Korean Speaking di TP Pulau Pinang - Maukerja

Operations Customer Expert (Korean Speaker) | Global Social Media Platform | Penang, Malaysia

Office Location

TP Office @ One Precinct, Bayan Lepas, Penang, Malaysia

Working Hours

Monday – Friday, 8:00 AM – 5:00 PM (MYT) or 09:00 AM – 6:00 PM

Working hours may be adjusted based on business requirements.

Position Summary

Join TP and become part of a customer experience team supporting one of the world's leading social media platforms. As an Operations Customer Expert, you will assist Korean-speaking users by providing high-quality customer support across multiple communication channels. You will help users resolve a wide variety of platform-related inquiries while delivering a seamless and positive customer experience.

This position supports general platform users and is separate from our Advertising Support team.

Key Responsibilities

• Provide customer support to Korean-speaking users of a leading global social media platform.
• Handle customer inquiries through Live Chat (main), Email, and Outbound Calls when required.
• Assist users with platform-related issues, including account access, login, security, profiles, pages, content, and other general platform features.
• Guide users to the appropriate support channels for inquiries outside the team's scope.
• Achieve individual KPIs while delivering an excellent customer experience.

Qualifications & Skills

• Fluent in Korean (TOPIK II Lv.5 or above preferred) & Intermediate English proficiency.
• Fresh graduates are welcome to apply.
• Familiarity with various social media platforms and digital communication.
• Strong customer-focused mindset, interpersonal, communication, and problem-solving skills.
• Willingness to relocate and work onsite in Penang, Malaysia.

Preferred Qualifications

• Experience in Customer Service, Contact Center, or BPO environments.
• Active user of major social media platforms with a good understanding of platform features and user experience.

Compensation & Benefits

• Competitive package
• Employment visa sponsorship (Expatriate)
• One-way flight ticket, airport pickup, and temporary accommodation upon relocation (Expatriate)
• Employee discounts with hotels, fitness centers, hospitals, restaurants, cafés, and more
• Learning & Development programs with career growth opportunities
• Dynamic, inclusive, and multicultural working environment with strong work-life balance

Why Penang?

Penang offers an excellent quality of life with affordable living costs, vibrant local culture, world-famous cuisine, beautiful beaches, and modern city conveniences. It is one of Malaysia's most attractive destinations for professionals seeking an international career and balanced lifestyle.

About TP

TP is a global leader in Digital Business Services, helping the world's leading brands deliver exceptional customer experiences. Operating in more than 100 countries with approximately 500,000 team members, TP supports clients across a wide range of industries through multilingual customer experience, technical support, digital solutions, and business services.

Build your international career with TP and make a meaningful impact by supporting millions of users around the world!