Kerja Sepenuh Masa, Mortgage Consultant di Maybank Federal Territory - Maukerja

Company Description Maybank Group is a leading financial services provider in Malaysia, serving consumers, investors, entrepreneurs, non-profit organizations, and corporations. With an extensive international network of over 2,400 branches and offices in 20 countries, Maybank employs more than 44,000 team members and serves over 22 million customers. As the only regional bank with a presence in all 10 ASEAN countries, Maybank offers diverse career opportunities and exposure to regional markets. The Group focuses on innovation, superior customer value, and strong performance management to drive sustainable growth. Maybank is recognized as a top recruiter of talent and places strong emphasis on developing future leaders and maintaining a high-performance, productive workforce.
Role Description This is a full-time, on-site Mortgage Consultant role based in Kuala Lumpur. The Mortgage Consultant will advise customers on suitable mortgage products, explain loan terms and conditions, and guide them through the end-to-end mortgage application process. Responsibilities include assessing customers’ financial profiles, preparing and reviewing documentation, coordinating with internal teams for loan approval, and ensuring compliance with regulatory and bank policies. The role involves delivering high-quality customer service, following up on applications, and maintaining ongoing relationships to support refinancing or additional mortgage needs. The Mortgage Consultant will also contribute to sales targets by identifying opportunities, promoting Maybank’s mortgage offerings, and participating in branch-level marketing activities.
Qualifications

• Candidates should possess knowledge of the Mortgage Industry and experience working with Mortgages.
• Candidates should possess skills in Finance and Mortgage Lending to assess eligibility and structure appropriate loan solutions.
• Candidates should possess strong Customer Service skills to build trust, handle inquiries, and provide clear guidance throughout the mortgage process.
• Candidates should possess effective communication and interpersonal skills, with the ability to explain complex financial products in a clear and accessible manner.
• Candidates should possess strong analytical and numerical skills, with attention to detail in documentation and credit assessment.
• Candidates should possess the ability to work in a target-driven environment, manage multiple cases simultaneously, and collaborate with branch and central office teams.
• A diploma or degree in Finance, Business, Economics, or a related field is preferred; prior banking or lending experience is an advantage.