Brief Summary
Join a small IT team providing day-to-day support for business applications and productivity tools, ensuring smooth operations for end users.
You’ll also help drive workflow automation and practical AI adoption to improve efficiency and reduce manual effort.
Responsibilities
Provide application support and troubleshooting for business systems (including ERP) and Microsoft 365 tools
Monitor, log, investigate, and follow up on incidents; coordinate with external vendors/partners where needed
Manage user access, roles, and permissions, and support periodic access reviews
Support ERP-related business processes (e.g., purchasing, sales, inventory, finance, approval workflows)
Assist with system upgrades, enhancements, testing, and user acceptance activities (UAT)
Build and maintain workflow automations using automation tools (e.g., low-code workflow and app platforms)
Identify opportunities to streamline processes through automation and digitalization initiatives
Support responsible use of AI tools for productivity (e.g., assisting users, creating simple prompts/use cases, documenting best practices)
Maintain system, integration, and support documentation, including how-to guides and knowledge articles
Provide basic support for web applications, integrations, and APIs; escalate and track issues through to resolution
Requirements
Diploma or Degree in Information Technology, Computer Science, or a related discipline
Experience in application support or IT operations supporting business users
Hands-on exposure to ERP or business application support (e.g., finance or operations modules)
Familiarity with Microsoft 365 administration/support (e.g., Outlook, Teams, SharePoint, OneDrive, Excel)
Experience with workflow automation / low-code tools (e.g., automation flows, simple apps, forms) is an advantage
Comfortable troubleshooting across applications, user access, and integrations; able to document fixes clearly
Strong stakeholder management skills with the ability to support users and coordinate across internal/external parties
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PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
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