We are seeking an experienced and motivated Sales Supervisor to lead our retail sales team and ensure smooth day-to-day store operations. The ideal candidate is passionate about customer service, sales performance, and team development, with the ability to drive operational excellence in a fast-paced retail environment.
Key Responsibilities
- Supervise and motivate the sales team to achieve individual and store sales targets.
- Lead daily store operations, ensuring efficiency and compliance with company standards.
- Deliver outstanding customer service and resolve customer enquiries or complaints professionally.
- Conduct daily team briefings, monitor staff performance, and provide coaching to improve productivity.
- Ensure the sales floor, product displays, and visual merchandising meet company standards.
- Monitor inventory levels, coordinate stock replenishment, and assist with stock receiving and stock takes.
- Maintain accurate pricing, promotional displays, and store presentation.
- Prepare daily and monthly operational reports as required.
- Ensure compliance with company policies, SOPs, and workplace safety regulations.
- Support recruitment, onboarding, training, and performance management of team members.
- Carry out any other duties assigned by Management.
Requirements
- Minimum SPM/STPM, Diploma, or equivalent.
- At least 2 years of retail experience, with 1 year in a supervisory or leadership role preferred.
- Strong leadership, communication, and interpersonal skills.
- Customer-focused with a proactive and positive attitude.
- Good organisational and problem-solving abilities.
- Experience with POS systems and basic Microsoft Office applications.
- Knowledge of merchandising, inventory control, and retail operations is an advantage.
- Able to work on rotating shifts, weekends, and public holidays.
What We Offer
- Performance incentives.
- Career advancement opportunities.
- Training and professional development.
- Employee discounts and staff benefits.
Job Type: Full-time
Pay: RM2,000.00 - RM2,400.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- How many years of supervisory experience do you have?
- Will you be able to do shift hours, including public holidays and weekends?
Education:
Language:
Work Location: In person