Kerja Sepenuh Masa, Customer Service Intern di LuLu Money Malaysia Federal Territory - Maukerja

We are looking for a motivated and customer-oriented Customer Service Intern to join our team. This internship provides hands-on experience in customer service operations, customer inquiries, transaction support and digital financial services.

The intern will work closely with the Customer Service and Operations teams to support daily activities, assist in resolving customer inquiries and ensure smooth communication between customers, branches and internal departments.

Key Responsibilities

• Customer Service Support
• Assist in handling customer inquiries through phone calls, emails, live chats and support tickets under supervision.
• Provide accurate information regarding company products, services and transaction procedures.
• Support the team in responding to customer complaints and following up on outstanding cases.
• Maintain professional and friendly communication with customers.
• Assist in recording and updating customer inquiries and complaints in the relevant systems.
• Daily Operations & Branch Support
• Assist in responding to transaction-related inquiries from branches and internal teams.
• Support the team in monitoring unsuccessful, pending or rejected transactions.
• Coordinate with relevant departments, including Back Office, IT Support and Operations, to follow up on transaction issues.
• Assist in processing and monitoring transaction cancellations, refunds, reprocessing and re-issuance under supervision.
• Support daily administrative and operational activities to ensure smooth customer service operations.
• Mobile Application & Digital Platform Support
• Assist customers and branches with basic inquiries related to the LuLu Money mobile application.
• Provide basic guidance on mobile application registration, activation and account-related inquiries.
• Support the team in handling online KYC inquiries and application-related issues.
• Escalate technical issues to the relevant support teams when necessary.
• Assist in tracking and following up on outstanding digital platform issues.
• Reporting & Administrative Support
• Assist in preparing and updating daily or monthly customer service reports.
• Support the monitoring of pending and rejected transaction reports.
• Maintain accurate records of customer complaints, inquiries and follow-up actions.
• Assist in updating complaint trackers and ensuring proper documentation.
• Perform other duties assigned by the supervisor or management.
  
  

Requirements

• Currently pursuing Bachelor's Degree in Business Administration, Business Management, Customer Service Management, Mass Communication, Corporate Communication, Marketing, Finance, Banking, or any other related field.
• Good communication skills in English and Bahasa Malaysia, both written and spoken.
• Strong interpersonal skills with a positive and customer-oriented attitude.
• Basic knowledge of Microsoft Office applications, particularly Excel, Word and Outlook.
• Good problem-solving skills with the ability to handle customer inquiries professionally.
• Detail-oriented, responsible and willing to learn.
• Able to work independently and collaboratively within a team.
• Interest in customer service, financial services, digital banking or money transfer operations.
• Prior customer service experience is an added advantage but not compulsory.
• Able to commit to the internship duration required by the company.
• Must be able to commit to a minimum internship duration of 6 months.
  
  

What You Will Gain

• Practical experience in customer service and financial services operations.
• Exposure to international money transfer services and digital financial platforms.
• Hands-on experience in customer complaint handling and transaction support.
• Opportunities to develop communication, problem-solving and teamwork skills.
• Experience working with different departments in a professional corporate environment.