Kerja Sepenuh Masa Supervisor Operation, Gaji tinggi MYR 3,500 di Mes Media Selangor - Maukerja

1. Job Summary The Operations Supervisor is responsible for overseeing the daily management, coordination, and deployment of foreign workers assigned to the company's clients. The role ensures that workers are deployed according to client requirements, attendance and performance are monitored, operational issues are resolved promptly, and workers' welfare and documentation are properly managed. The successful candidate will act as the key liaison between the company, its clients, foreign workers, and relevant internal departments to ensure smooth operations, client satisfaction, service quality, and compliance with applicable Malaysian laws and regulations. 2. Key Responsibilities A. Foreign Worker Deployment and Manpower Planning • Coordinate the deployment, transfer, replacement, and reassignment of foreign workers according to client manpower requirements and approved arrangements. • Monitor manpower availability and ensure sufficient workers are assigned to meet client operational needs. • Liaise with clients to confirm manpower requests, deployment schedules, job assignments, and reporting locations. • Maintain updated records of worker placement, work locations, job assignments, and deployment status. • Coordinate worker replacements and urgent manpower requirements in accordance with contractual obligations and applicable requirements. • Ensure workers are assigned only to authorized employers, workplaces, and permitted work activities. B. Client Relationship and Service Management • Serve as the main operational contact for assigned clients. • Conduct regular site visits to monitor worker attendance, work performance, discipline, and general welfare. • Communicate with clients regarding manpower shortages, absenteeism, complaints, performance issues, and operational changes. • Follow up on client requests, complaints, and service issues within the agreed response time. • Maintain good working relationships with client representatives, HR personnel, and site supervisors. • Prepare operational updates and manpower reports for clients and management. • Monitor client satisfaction and recommend improvements to manpower services. C. Attendance, Discipline, and Performance Monitoring • Monitor daily worker attendance, absenteeism, lateness, overtime, and leave records. • Coordinate with client supervisors to verify attendance and working hours. • Investigate unexplained absences and follow up on workers who fail to report for duty. • Address workplace discipline issues in accordance with company procedures and applicable employment requirements. • Monitor worker productivity and performance against client expectations. • Coordinate counselling, warnings, and corrective actions through the appropriate company procedures. • Escalate serious misconduct, workplace conflicts, injuries, or suspected worker abscondment to management promptly. D. Worker Welfare and Accommodation Management • Monitor workers' living conditions and coordinate accommodation arrangements where these fall within the company's responsibilities. • Conduct periodic accommodation inspections and maintain inspection records. • Coordinate transportation to and from client workplaces, where applicable. • Attend to workers' complaints and welfare concerns, including accommodation, transportation, workplace treatment, and access to assistance. • Coordinate medical appointments, workplace injury reporting, and emergency assistance when required. • Ensure reported welfare issues are investigated and followed up promptly. • Maintain appropriate records of welfare complaints, inspections, incidents, and corrective actions. E. Foreign Worker Documentation and Compliance • Coordinate with HR, administration, and relevant personnel to monitor the validity of work permits, passports, medical clearances, and other required documents. • Maintain an updated worker database containing deployment details, documentation status, and expiry dates. • Monitor upcoming permit and document expiries and notify the responsible department in advance. • Coordinate medical examinations, renewals, and other required processes with authorized parties. • Ensure operational arrangements comply with applicable immigration, employment, accommodation, workplace safety, and foreign worker requirements in Malaysia. • Maintain accurate records for internal reviews, client audits, and inspections by relevant authorities. • Escalate expired documents, suspected non-compliance, and other regulatory risks immediately. • Protect workers' personal information and ensure documents are handled securely. F. Payroll and Administrative Coordination • Coordinate monthly attendance, overtime, leave, and other relevant records with HR and payroll personnel. • Verify client attendance confirmations and supporting documents before submission. • Assist in resolving discrepancies involving working hours, payroll records, or client attendance reports. • Monitor worker-related operational expenses, including transportation and accommodation costs where applicable. • Prepare monthly manpower summaries, incident reports, and other operational documentation. • Ensure records are submitted accurately and within established deadlines. G. Incident and Emergency Management • Respond promptly to operational emergencies, workplace accidents, worker disputes, and urgent client complaints. • Coordinate with clients, HR, management, and relevant authorities when necessary. • Ensure incidents are documented and reported according to company procedures and applicable requirements. • Investigate operational problems and recommend corrective and preventive actions. • Monitor outstanding issues until they are resolved and properly documented. H. Team Supervision and Operational Improvement • Supervise operations coordinators, field supervisors, and other assigned staff. • Allocate duties, monitor performance, and ensure operational tasks are completed on time. • Provide guidance and training on worker management, client service, reporting, and compliance procedures. • Conduct regular operational reviews and identify areas for improvement. • Develop and maintain standard operating procedures (SOPs) for deployment, attendance monitoring, worker welfare, and incident handling. • Provide regular operational reports and recommendations to management.

Pay: RM2,400.00 - RM3,500.00 per month

Work Location: In person