Kerja Separuh Masa, UX Researcher - Interaction Designer - Service Designer di Eclipse LED - Maukerja

Role Description

These roles help teams understand what users need and design products and services that are easier to use. They work with product managers, engineers, and operations teams to identify where users struggle, test proposed changes, and check whether those changes improve the experience.

The UX Researcher plans and conducts interviews, usability tests, and other studies, then explains what the findings mean for product decisions. The Interaction Designer designs user flows, builds interactive prototypes, and specifies how interfaces respond to user actions, including loading, error, and recovery states. The Service Designer maps journeys across digital and in-person channels, identifies gaps in handovers between teams, and works with frontline staff to test improvements to how the service is delivered.

Qualifications

• Degree or diploma in Design, Human–Computer Interaction, Psychology, or a related field, or equivalent practical experience.
• Experience in user research, interaction design, or service design relevant to the position.
• A portfolio or case studies showing how evidence informed decisions and how proposed changes were evaluated.
• Ability to explain findings and design choices clearly and collaborate with technical and non-technical teams.
• For research roles, experience selecting study methods, recruiting participants, moderating sessions, and distinguishing well-supported findings from questions that need further research.
• For interaction design roles, experience creating user flows and interactive prototypes, applying accessibility principles, and documenting interface behaviour for engineers.
• For service design roles, experience creating journey maps and service blueprints, facilitating workshops, and testing changes with users and frontline teams.
• Ability to prioritise improvements based on user needs, operational constraints, and the expected impact.