Company Overview
The client operates minimart outlets, focusing on retail operations and human resource management to support business growth and deliver quality customer service.
Job Summary
We are seeking a responsible and experienced Retail Operations Manager & Human Resource Manager to oversee daily minimart operations and manage HR functions, including recruitment, compliance, and staff development, to build a strong workforce and support company growth.
Responsibilities
Manage end-to-end HR functions including recruitment, onboarding, and maintaining accurate staff records to ensure workforce readiness
Process work pass applications (WP, S Pass, EP) and ensure compliance with Singapore MOM regulations to maintain legal workforce standards
Develop and implement HR policies and staff guidelines to promote consistent employee management and workplace culture
Handle employee relations, conduct performance evaluations, and manage disciplinary actions to maintain a productive work environment
Coordinate training and staff development programs to enhance employee skills and support career growth
Oversee daily minimart shop operations to ensure smooth functioning and customer satisfaction
Plan and manage store staff scheduling and manpower allocation to optimize operational efficiency
Maintain high standards of customer service and store cleanliness to enhance the shopping experience
Monitor sales performance and product displays to drive revenue growth and visual merchandising effectiveness
Support inventory control and stock management to ensure product availability and reduce shrinkage
Collaborate with shop supervisors to identify and implement improvements in sales and operational efficiency
Preferred competencies and qualifications
Diploma or Degree in Business Administration, Human Resource, Retail Management, or related field
3–5 years of experience in HR or retail management
Experience in retail, supermarket, or minimart operations is an advantage
Strong leadership and team management skills demonstrated through effective team coordination and motivation
Good communication and problem-solving abilities applied in fast-paced retail environments
Ability to work effectively under pressure in a dynamic retail setting