Job Summary
We are seeking an experienced and results-oriented Operations Manager to oversee daily business operations, improve operational efficiency, and ensure the effective implementation of company policies and business strategies.
Responsibilities
Plan, organise, and oversee daily business operations to ensure smooth and efficient workflows that support company objectives
Develop and implement operational policies, procedures, and strategies aligned with business goals to drive consistent performance
Monitor operational performance by establishing and tracking key performance indicators (KPIs) and preparing detailed reports for management review
Identify operational inefficiencies and lead process improvement initiatives to enhance productivity and cost-effectiveness
Manage operational budgets, allocate resources, and control expenditures to optimise utilisation of company assets
Coordinate with department heads and stakeholders to align operational activities with business targets and objectives
Supervise staff performance by allocating responsibilities and supporting employee development to maintain high operational standards
Review and establish standard operating procedures to improve process consistency, accountability, and service quality
Monitor operational risks and ensure compliance with relevant laws, regulations, and company policies to mitigate potential issues
Analyse operational data and prepare actionable reports with recommendations to support management decision-making
Support business planning, project implementation, and strategy development to improve overall business performance
Perform additional operational and management duties as assigned by senior management
Required competencies and certifications
Diploma or degree in Business Administration, Operations Management, Management, or a related discipline
Proven experience in operations management, business operations, or supervisory roles
Strong leadership, organisational, and decision-making skills demonstrated through managing teams and operational activities
Excellent problem-solving and analytical abilities applied to identify and resolve operational challenges
Ability to manage budgets, manpower, operational resources, and competing priorities effectively
Proficient communication and interpersonal skills to coordinate across departments and with stakeholders
Proficiency in Microsoft Office and business reporting tools for operational data analysis and reporting
Knowledge of operational planning, process improvement, and performance management principles
Ability to work independently, manage multiple responsibilities, and deliver results within established timelines
Preferred competencies and qualifications
[None explicitly stated in the original JD]