Kerja Sepenuh Masa, Guest Services Agent-Supervisor (Club Lounge) - Holiday Inn Singapore Orchard City Centre di Holiday Inn - Maukerja

At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Guest Services Agent/Supervisor (Club Lounge) who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

Responsibilities include, but are not limited to:

Food & Beverage Duties:

• Prepare buffet set-up for breakfast, afternoon tea, and evening cocktail at the Club Lounge.
• Maintain the cleanliness and presentation of the Club Lounge and pantry area.
• Provide personalized service to Club Lounge guests, ensuring their needs are met promptly and professionally.
• Offer menu recommendations and assist guests with dietary preferences or restrictions.
• Monitor food and beverage stock levels, ensuring timely replenishment to avoid disruptions in service.
• Gather guest feedback during their visit to ensure high satisfaction levels and address any concerns immediately.
• Ensure all Club guests depart the hotel with a positive impression of the hotel’s services.
• Drive positive guest reviews on platforms like TripAdvisor to enhance the hotel’s reputation.
  

Guest Services Duties:

• Assist with welcoming and orientating Club Lounge guests, ensuring a seamless check-in and check-out experience.
• Handle guest inquiries and provide accurate information about hotel facilities and services.
• Address and resolve guest complaints or escalate them to the F&B Manager if necessary.
  

What We Need From You

• Prior experience with general knowledge of front office operations will be an advantage
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Able to read, write and communicate in English
• Excellent communication, team management skills and service orientation
• Computer literate

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• Duty meals
• Birthday Leave on your birthday month
• Monthly LOVE Hour
• Medical, dental & optical benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.