Oversee airfreight import shipments for advanced technology customers, ensuring accurate documentation, customs clearance, delivery coordination, billing and shipment closure.
Manage customer communications and provide timely updates on shipment progress and potential delays.
Coordinate with airlines, ground handlers, transport providers, customs authorities and internal stakeholders to meet customer requirements.
Take ownership of complex, urgent and high-value shipments, ensuring operational issues are resolved promptly.
Monitor SLAs, KPIs and compliance with company procedures and applicable regulations.
Review shipment documentation and maintain accurate operational and regulatory records.
Identify service gaps and lead or recommend improvements to shipment handling and customer support processes.
Mentor junior team members on import procedures, documentation standards and customer service practices.
Escalate significant operational risks and customer concerns to management and ensure timely follow-up.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
EA License No: 20C0270
Wecruit Pte Ltd
Wecruit is one of the leading recruitment firms based in Singapore, dedicated to helping job seekers find the right career opportunities.
We partner with reputable companies across a wide range of industries, including Healthcare, IT, Corporate Support, Engineering, Education, Logistics & Supply Chain, Oil & Gas, and Maritime.
Whether you're looking for permanent roles or short-term assignments, our consultants take the time to understand your experience, preferences, and goals to match you with suitable roles.
With over 1,000 successful placements and a strong track record of candidate satisfaction, Wecruit is here to support your career journey.
Let us help you take the next step—reach out to explore current opportunities or to speak with our team.