Kerja Sepenuh Masa, Manager, Clinical Ops (Integrated Care) di National Healthcare Group - Maukerja

The Manager/Senior Manager provides operational leadership and oversight for the day-to-day operational requirements of selected clinical departments under the Department of Integrated Care and Community Partnerships (DICC), as well as the Advance Care Planning Office (ACPO). The role partners closely with clinical leaders, nursing, allied health and corporate departments to ensure effective service planning, governance, resource management, performance monitoring and quality improvement.

• Partner key clinical leaders, nursing, allied health, and corporate departments to drive service planning, resource management, governance, performance monitoring, quality improvement and implementation of new care models
• Plan, implement and execute key result areas under respective clinical departments including but not limited to new services (or expansion) in outpatient, inpatient and other relevant settings
• Monitor operational and financial performance across DICC clinical departments and recommend improvement/corrective actions when required
• Lead and supervise team of clinical operations executives to develop and achieve operational and financial targets aligned with departmental and organisational priorities
• Lead and ensure successful events planning and execution, including stakeholder coordination, programme development, resource management, communications and operational logistics.
• Ensure preparation and timely submission of key items including but not limited to budgeting, workplan formulations, key update platforms e.g. CMB updates

• Monitor service performance and ACP-related outcome indicators, and drive improvement initiatives to enhance ACP awareness, uptake and completion rates.
• Oversee budgeting, funding requirements and resource planning to ensure financial sustainability and viability of the office.
• Lead and supervise the Senior ACP Coordinator and Operations Executive to ensure smooth day-to-day operations and service delivery.
• Lead and ensure successful planning and execution of outreach and engagement activities, including public education events, roadshows, exhibitions, booth operations and stakeholder engagement initiatives.