The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).
Join us and be part of brands like Comme des Garcons, Jacquemus, Self-Portrait, Thom Browne, AMI Paris, Alexander Wang and more!
Job Summary:
In this role, you will be responsible for providing exceptional customer service and achieving sales targets to ensure the delivery of exceptional customer service and sales performance. In addition, this role requires managing and maintaining store display standards and arrangement of merchandise as well as stock/shelves replenishment according to the company’s Standard Operating Procedures.
Responsibilities
Customer Service
Greet and engage with customers warmly, creating a welcoming atmosphere
Assist customers in finding suitable products based on their needs and preferences
Provide personalized styling advice and recommendations
Handle customer inquiries and resolve issues promptly and professionally
Fashion Advisory (Sales)
Achieve individual and store sales targets through effective sales techniques
Upsell and cross-sell products to maximize sales opportunities
Process sales transactions accurately and efficiently
Product Knowledge
Maintain up-to-date knowledge of products, including features, benefits, and trends
Educate customers on product care, fitting, and styling options
Stay informed about new arrivals, promotions, and store events
Customer Relationship Management
Build and maintain long-term relationships with clients to encourage repeat business
Maintain client records and follow up with personalized communications
Notify customers about new products, events, and promotions
Requirements
No experience welcomed.
Proven experience in luxury fashion retail or a related field is a plus.
Strong passion for luxury fashion and a keen sense of style.
Exceptional interpersonal and communication skills.
Ability to work in a fast-paced, dynamic, and high-end retail environment.
Sales-driven with a track record of meeting or exceeding sales targets.
Knowledge of fashion trends and luxury brands.
Club 21
is a leading luxury brand retailer and it’s heritage is in building new markets for brand owners. Today, we manage more than 30 luxury brands and operate more than 210 stores worldwide.
Our brand's portfolio includes:
Alexander Wang, Bao Bao, Comme des Garçons, Bonpoint, Club 21b, Club 21 Men, Calvin Klein, Dries Van Noten, Issey Miyake, Jil Sander, Kids 21, Zimmermann, Marni, Mulberry, Paul Smith, Thom Browne and many more.
Why Join us? For a rewarding career and branded employee work experience.
Would you like to be part of something inspirational? Can you help us bring our brand values to life? Club 21 provides knowledgeable and insightful service. We select the best of global style to ensure that our clients can cultivate their own. We are looking for people to join a team striving to achieve these aims and values every day.
If you are committed to your career, self-motivated, and are prepared to deliver a rewarding experience to our clients, ensuring that they return again and again, then Club 21 has a position for you.
We ensure that you receive quality training, the opportunity to work with some of the world's most prestigious luxury fashion brands and, above all, the opportunity to be a part of something truly inspirational.
Club 21 Lifestyle Benefits
Various Types of Leaves
Medical Benefits, Insurance Coverage & Dental Benefit
Career Development Programmes
Staff Discounts (over 70 boutiques islandwide)
Corporate Discounts - Hotels, F&B, Beauty, Yoga & more!
Fun Communities