- Yishun North Region (Singapore) Singapore
Kerja Sepenuh Masa Customer Service Executive, Gaji tinggi SGD 3,500 di Tat Seng Packaging Group Ltd North Region (Singapore) - Maukerja
Customer Service Executive
Tat Seng Packaging Group Ltd
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Company Overview
TAT SENG PACKAGING GROUP LTD is one of Singapore’s largest producers of packaging solutions, designing and supplying millions of tons of corrugated materials annually. Their portfolio includes Regulated Slotted Cartons, Die-Cut Boxes, Offset-Printed Boxes, Corrugated Boxes, and Customised Pallets.
Job Summary
You will support order management, production scheduling, and customer coordination to ensure seamless manufacturing operations and high customer satisfaction.
Responsibilities
Coordinate daily communications and act as the main account liaison for assigned customers to address enquiries promptly
Review and verify Purchase Orders for accuracy before confirming orders to prevent errors
Collaborate with production, warehouse, logistics, and customer service teams to ensure efficient order fulfilment
Monitor order status and delivery timelines to guarantee on-time delivery to customers
Expedite urgent orders and provide timely delivery updates to customers
Assess production capacity availability and coordinate with operations to plan production schedules effectively
Analyze customer usage trends, forecasts, and purchasing patterns to support capacity planning decisions
Prepare detailed order reports, fulfilment status updates, and customer activity summaries for management review
Manage escalations by resolving issues through cross-functional teamwork to maintain high customer satisfaction
Execute additional ad-hoc duties as assigned by the Manager
Required competencies and certifications
Minimum 1 year of experience in customer service or order fulfilment within a manufacturing environment
Diploma or equivalent qualification in a related field
Basic knowledge of manufacturing workflows, production planning, or ERP systems
Strong coordination, multitasking, and communication skills to engage internal and external stakeholders effectively
Ability to stay task-oriented, organized, and perform well in a fast-paced environment
Preferred competencies and qualifications
Experience in Sales Support or production planning functions is advantageous
TAT SENG PACKAGING GROUP LTD
One of the Singapore’s largest producer in excellent packaging solutions, we design, process and sell million tons of corrugated packaging materials annually. We offer a comprehensive portfolio of high quality products including Regulated Slotted Carton, Die-Cut Carton Box, Offset-Printed Box, Corrugated Boxes and Customised Pallets among many others.
TAT SENG PACKAGING GROUP LTD is one of Singapore’s largest producers of packaging solutions, designing and supplying millions of tons of corrugated materials annually. Their portfolio includes Regulated Slotted Cartons, Die-Cut Boxes, Offset-Printed Boxes, Corrugated Boxes, and Customised Pallets.
Job Summary
You will support order management, production scheduling, and customer coordination to ensure seamless manufacturing operations and high customer satisfaction.
Responsibilities
Coordinate daily communications and act as the main account liaison for assigned customers to address enquiries promptly
Review and verify Purchase Orders for accuracy before confirming orders to prevent errors
Collaborate with production, warehouse, logistics, and customer service teams to ensure efficient order fulfilment
Monitor order status and delivery timelines to guarantee on-time delivery to customers
Expedite urgent orders and provide timely delivery updates to customers
Assess production capacity availability and coordinate with operations to plan production schedules effectively
Analyze customer usage trends, forecasts, and purchasing patterns to support capacity planning decisions
Prepare detailed order reports, fulfilment status updates, and customer activity summaries for management review
Manage escalations by resolving issues through cross-functional teamwork to maintain high customer satisfaction
Execute additional ad-hoc duties as assigned by the Manager
Required competencies and certifications
Minimum 1 year of experience in customer service or order fulfilment within a manufacturing environment
Diploma or equivalent qualification in a related field
Basic knowledge of manufacturing workflows, production planning, or ERP systems
Strong coordination, multitasking, and communication skills to engage internal and external stakeholders effectively
Ability to stay task-oriented, organized, and perform well in a fast-paced environment
Preferred competencies and qualifications
Experience in Sales Support or production planning functions is advantageous
TAT SENG PACKAGING GROUP LTD
One of the Singapore’s largest producer in excellent packaging solutions, we design, process and sell million tons of corrugated packaging materials annually. We offer a comprehensive portfolio of high quality products including Regulated Slotted Carton, Die-Cut Carton Box, Offset-Printed Box, Corrugated Boxes and Customised Pallets among many others.
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