JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key RequirementsQualification: Diploma in Facilities / Property / Real Estate Management, or Building Executive with a minimum of 1 year of relevant experience
Experience Level: Fresh graduates are encouraged to apply
Client Environment: Corporate BPO Office
Work Locations: Multiple sites (Bandar Sunway, Petaling Jaya, Cyberjaya, Bangsar)
Technical Skills: Proficiency in MS Office (especially Excel) and email communication
Core Competencies: Detail oriented, good computer literacy, and accurate record‑keeping
Role OverviewThe primary objective of this role is to deliver ID card printing and access control services in a well‑controlled, secure, and efficient manner. The position supports access security operations by managing card inventories, maintaining system databases, administering electronic access systems, and assisting with CCTV system management in compliance with established client processes and policies.
Key Responsibilities
Access Control Administration
Manage the client’s access control system, including ID and HID card printing and access activation using C‑Cure tools
Ensure timely delivery of ID cards in line with agreed Service Level Agreements (SLA) and ServiceNow ticket closures
Collect and deactivate access cards for resigning employees within client-defined timelines
Maintain adequate inventory levels of ID cards, ribbons, cartridges, and system spare parts
Keep an up‑to‑date register of issued, returned, damaged, missing, and in‑stock access cards
Conduct monthly access audits to ensure access permissions align with authorization policies
CCTV & Security System Administration
Operate and maintain CCTV and security systems, including live and recorded footage monitoring for incident reporting
Ensure door access systems function correctly and pose no security or safety risks
Coordinate with vendors and service providers on procurement, preventive maintenance (PPM), and corrective maintenance works
Maintain comprehensive service and maintenance reports for CCTV and access systems
Communicate maintenance and repair activities to management in writing
Perform routine inspections and submit daily and weekly operational reports (e.g. door alarms, CCTV logs, logbooks)
Prepare and escalate incident reports within client‑defined timelines
Conduct investigations when requested by client management
Coordinate with the Jakarta, Indonesia team on C‑Cure system matters and QCIC requirements
Support CCTV and access system modification works, including relocations, additions, and removals
Audit & Compliance SupportMaintain accurate records and execute all tasks in accordance with client security policies
Provide full support during internal and external audits
Perform regular compliance checks to ensure access control practices consistently meet client standards
Ideal For
Candidates who enjoy hands‑on operational roles, value accuracy and compliance, and are comfortable working with security and access control systems. Join a professional facilities management environment where security, precision, and operational excellence matters.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.