Kerja Sepenuh Masa, Reservation Coordinator di Jazz Hotel Penang Pulau Pinang - Maukerja

Company Description Jazz Hotel Penang is a contemporary hotel located in a quiet residential suburb, within walking distance to Straits Quay and its marina. Guests enjoy convenient access to family attractions, shopping, and the renowned street food along Gurney Drive, just minutes away. The hotel features 255 luxurious rooms and suites across 30 floors, designed for tech-savvy travelers with secure high-speed internet and 24-hour security. On the highest floor, guests can relax at the infinity pool with sea views or maintain a fitness routine in the well-equipped gym. The property combines comfort, technology, and lifestyle amenities to create a modern stay experience for both leisure and business travelers.

Role Description The Reservation Coordinator is a full-time, on-site role based at Jazz Hotel Penang in Penang, Malaysia. This role is responsible for managing room reservations, including handling inquiries, updating booking details, and ensuring accurate information is recorded in the reservation system. The Reservation Coordinator responds to guest requests via phone and email, provides clear information on room types, rates, and packages, and supports upselling opportunities to maximize occupancy and revenue. Day-to-day activities include coordinating with the front office and sales teams, preparing reservation reports, and assisting with group bookings and special requests. The role also involves maintaining professional communication, delivering courteous customer service, and ensuring a smooth pre-arrival experience for all guests.

Qualifications

• Candidates should possess strong reservations and booking management skills, including experience with hotel reservation systems.
• Candidates should possess clear and professional communication skills, both written and verbal, suitable for interacting with diverse guests and colleagues.
• Candidates should possess excellent customer service abilities, with a focus on hospitality, guest satisfaction, and problem-solving.
• Candidates should possess basic sales skills, including upselling room categories and promoting hotel packages and services.
• Candidates should possess receptionist-related skills, such as handling inquiries, managing guest information, and coordinating with front office operations.
• Additional beneficial qualifications include prior experience in hotel or hospitality roles, proficiency in English and other languages, familiarity with property management systems, and strong organizational and time-management skills.
• A diploma or degree in Hospitality Management, Tourism, Business, or a related field is an advantage, though equivalent work experience will be considered.