Kerja Sepenuh Masa ServiceNow Business Analyst, Gaji tinggi MYR 9,000 di Dikshatek Malaysia Federal Territory - Maukerja

ServiceNow Business AnalystJob Description

We are looking for an experienced ServiceNow Business Analyst to support business requirements gathering, ServiceNow administration, ITSM processes, and platform enhancement initiatives.

The ideal candidate will have strong knowledge of ServiceNow, ITIL, ITSM, workflows, scripting, and integrations, with the ability to work effectively with both business and technical stakeholders.

Key Responsibilities

• Gather, analyse, and document business and technical requirements for ServiceNow solutions.
• Work closely with stakeholders to understand business needs and translate them into ServiceNow solutions.
• Support the administration, configuration, and enhancement of the ServiceNow platform.
• Analyse and improve ITSM processes in line with ITIL best practices.
• Work with ServiceNow development teams on scripting, workflows, business rules, and integrations.
• Support system testing, troubleshooting, issue resolution, and deployment activities.
• Identify opportunities to improve processes, automate workflows, and enhance user experience.
• Prepare functional and technical documentation, including requirements and process documentation.
• Collaborate with technical teams, project teams, and stakeholders throughout ServiceNow implementation and enhancement projects.
• Stay updated on ServiceNow platform capabilities, automation, Generative AI, and Now Assist.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in ServiceNow Business Analysis and Administration.
• Strong understanding of ITIL principles and experience with ITSM tools.
• Hands-on knowledge of ServiceNow development, including scripting, workflows, and integrations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively with stakeholders at different levels.
• Ability to understand business requirements and translate them into practical technical solutions.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification is highly desirable.
• ServiceNow Certified Implementation Specialist (CIS) certification is an advantage.
• ITIL V3/V4 certification is an advantage.
• Familiarity with Generative AI and ServiceNow Now Assist is an advantage.
• Experience with ServiceNow implementation, configuration, integration, or process improvement projects is preferred.

Pay: RM4,000.00 - RM9,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person