- Tanjong Pagar Central Region (Singapore) Singapore
Kerja Sepenuh Masa User and Client Support Operations (Monica AI), Gaji tinggi SGD 7,000 di Butterfly Effect Central Region (Singapore) - Maukerja
User and Client Support Operations (Monica AI)
Butterfly Effect
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
About Manus AI
Monica is an all-in-one AI assistant product under Manus, helping users with a wide range of everyday tasks — from searching and reading to writing, translating, and creating. Built to be practical and reliable, Monica is designed to seamlessly fit into how people work and live.
Key Responsibilities:
Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution;
Organize customer feedback and assist in optimizing service processes;
Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.
Required Qualifications:
Poly diploma and equivalent education or above(fresh graduates are welcomed to apply);
Familiar with email processing procedures, with good written communication skills;
Good communication skills and service awareness;
Proactive with strong learning ability;
Preferred Qualifications:
Prior experience in customer service or user operations;
Familiarity with AI or SaaS products;
Experience with customer support or ticketing systems;
Basic data analysis and reporting skills;
Ability to work in a fast-paced, cross-functional environment.
Monica is an AI product, where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we'd love to hear from you!
Monica is an all-in-one AI assistant product under Manus, helping users with a wide range of everyday tasks — from searching and reading to writing, translating, and creating. Built to be practical and reliable, Monica is designed to seamlessly fit into how people work and live.
Key Responsibilities:
Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution;
Organize customer feedback and assist in optimizing service processes;
Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.
Required Qualifications:
Poly diploma and equivalent education or above(fresh graduates are welcomed to apply);
Familiar with email processing procedures, with good written communication skills;
Good communication skills and service awareness;
Proactive with strong learning ability;
Preferred Qualifications:
Prior experience in customer service or user operations;
Familiarity with AI or SaaS products;
Experience with customer support or ticketing systems;
Basic data analysis and reporting skills;
Ability to work in a fast-paced, cross-functional environment.
Monica is an AI product, where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we'd love to hear from you!
Peringatan Penting
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