Kerja Sepenuh Masa, Service Desk - Japanese Speaking di Accenture WP Kuala Lumpur - Maukerja

Job Description

A professional Technical Service Desk Agent with Japanese fluency is needed to ensure efficient and effective resolution of technical inquiries. This position demands strong analytical skills, a meticulous approach to problem-solving, and a commitment to maintaining high standards of client satisfaction.

Responsibilities:

• Provide expert first-level technical assistance to clients in Japanese Language across multiple communication channels (phone, email, chat).
• Conduct thorough troubleshooting to resolve hardware and software issues.
• Document all technical interactions and resolutions with detailed documentation.
• Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
• Assist clients with the precise setup, installation, and configuration of software applications.
• Ensure a positive client experience through professional communication and effective problem resolution.
• Japanese: 8:00 AM – 8:00 PM, Monday to Friday

Requirements:

• Native language fluency with excellent written and verbal communication skills.
• A minimum of one (1) year or more of proven experience in a technical support capacity.
• Superior problem-solving and interpersonal communication skills.
• Meticulous attention to detail and demonstrated ability to multitask.
• Comprehensive understanding of software applications and computer systems.
• Proven ability to work efficiently in a high-pressure environment.
• Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.