Kerja Sepenuh Masa Club Lounge Attendant, Gaji tinggi MYR 2,500 di Petaling Jaya Marriott Hotel Selangor - Maukerja

Position Title: Club Lounge Attendant

Department: Rooms / Executive Club Lounge

Reports To: Club Lounge Supervisor / Front Office Manager

Job Summary

Responsible for delivering exceptional guest service to Executive Club Lounge guests by ensuring a welcoming environment, maintaining lounge operations, and providing food and beverage services in accordance with hotel standards.

Key ResponsibilitiesGuest Service

• Welcome and acknowledge guests promptly and professionally.
• Verify guest eligibility and access to the Club Lounge.
• Assist guests with inquiries, requests, reservations, and local information.
• Handle guest concerns efficiently and escalate issues when necessary.
• Build positive relationships with guests to enhance their overall experience.

Lounge Operations

• Ensure the Club Lounge is clean, organized, and presentable at all times.
• Monitor lounge facilities, furniture, and equipment to ensure proper functioning.
• Replenish food, beverages, amenities, and supplies throughout operating hours.
• Set up and clear buffet presentations for breakfast, afternoon tea, and evening cocktails.
• Ensure compliance with hotel hygiene and food safety standards.

Food & Beverage Service

• Prepare and serve beverages, including coffee, tea, and other refreshments.
• Assist with food presentation and buffet arrangements.
• Monitor food quality and presentation standards.
• Clear used dishes and maintain cleanliness of dining areas.
• Follow responsible beverage service policies.

Administrative Duties

• Maintain guest records, lounge attendance logs, and service reports.
• Monitor inventory levels and report replenishment requirements.
• Assist with daily opening and closing procedures.
• Complete cashiering or billing tasks when required.

Safety & Compliance

• Follow all hotel policies, procedures, and Marriott brand standards.
• Ensure guest confidentiality and data privacy.
• Report maintenance, safety, or security concerns immediately.
• Participate in emergency response procedures when required.

Requirements

• Minimum SPM or equivalent.
• Previous experience in Front Office, Food & Beverage, Guest Relations, or Hospitality is preferred.
• Good communication skills in English and Bahasa Malaysia.
• Strong customer service orientation and interpersonal skills.
• Ability to work shifts, weekends, and public holidays.
• Professional appearance and grooming standards.

Key Competencies

• Luxury Guest Service
• Communication Skills
• Problem Solving
• Attention to Detail
• Teamwork
• Food & Beverage Service Knowledge
• Professionalism
• Time Management

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry light service items.
• Ability to perform repetitive service tasks efficiently.

Marriott Core Values

• Put People First
• Pursue Excellence
• Embrace Change
• Act with Integrity
• Serve Our World

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal provided
• Professional development

Work Location: In person