Kerja Sepenuh Masa, Customer Service cum Receptionist di Rafflesia Medical Center Sabah - Maukerja

• Greet patients and visitors in a friendly, professional manner.

• Answer phone calls, provide information, and resolve patient inquiries or direct them to appropriate personnel.

• Ensure patients are checked in for appointments and verify necessary documentation (ID, insurance, etc.).

• Address and resolve any patient concerns or complaints promptly.

• Schedule, confirm or reschedule appointment for patients. Send reminders to patients regarding upcoming appointments.

• Maintain an accurate schedule for medical practitioners, ensuring no double-booking and efficient time management.

• Ensure that all relevant forms (e.g., consent, medical history) are completed by patients before seeing medical professionals.

• To attend and ensure all GLC / Panel patients are properly attended.

• Ensure hospital image is well preserve by being presentable and professional at all times.

Documentation and proper record management of patient registration / appointment related.