Kerja Sepenuh Masa Customer Service Manager| Hospitality/Hotel Line| Mandarin Speaker, Gaji tinggi MYR 8,000 di Agensi Pekerjaan J-Recruit Selangor - Maukerja

Experience: fresh graduate are welcome

Communication: Exceptional verbal and written communication skills with an active listening mindset, English, mandarin and Malay are needed

Tech Savvy: Proficiency with CRM systems (e.g., Hotel software) and MS Office/Google Workspace is a plus.

Soft Skills: Strong emotional intelligence, patience, and the ability to maintain composure during stressful customer interactions.

Problem-Solving: Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

Education: High school diploma or equivalent (a degree in Communications, Business, or a related field is a bonus).

Opportunities for career growth and professional development.

Managing the team of Customer Support: Manage large volumes of incoming customer inquiries via [phone, email, live chat, and/or social media].

Problem Resolution: Identify, assess, and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues efficiently.

Product Expertise: Maintain a deep understanding of our products/services to guide customers and make relevant recommendations.

Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.

Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.

Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.