jobs in SILVERLINK TECHNOLOGIES PTE. LTD.

Kerja Sepenuh Masa Business Analyst, Gaji tinggi SGD 7,000 di SILVERLINK TECHNOLOGIES PTE. LTD. East Region (Singapore) - Maukerja

Business Analyst

SILVERLINK TECHNOLOGIES PTE. LTD.

Sepenuh Masa

East Region (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • 51 CHANGI BUSINESS PARK CENTRAL 2 East Region (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

Job Description: Amazon Connect Business Analyst

  • 8+ years of business analysis experience, including 2+ contact-centre migration projects; Amazon Connect preferred.

  • Strong knowledge of IVR, ACD, routing, and KPIs such as AHT, FCR, SLA, and CSAT.

  • Expertise in requirements gathering, process mapping, stakeholder management, and UAT facilitation.

Peringatan Penting

Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Lebih Lanjut