Kerja Sepenuh Masa, High-Touch Engineer (Japanese Speaking) di EACT Technologies Federal Territory - Maukerja

**3 Months extendable contract with client**

**Budget upto Rm 8000/Month**

Language specs : Japanese Professional with N1 level & English Fluent

Job Description:

• The HTE delivers the technologies, solutions and services which customers need to expertly manage their networks.

• In this role, you will be "Cisco’s face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.

• You need to be a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.

• Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.

• Connects directly with Cisco customers and builds effective working relationships while solving their issues.

• Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.

• Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.

• Review and analyze trends and assist in providing quarterly reports detailing corrective action plans planned for the next quarter.

• Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.

• Leverage industry best practices and detailed understanding of the customer’s infrastructure.

• Setting up weekly cadences to review technical issues.

• Review historic customer data to identify trends and enable problem management

• Handle multiple customers for aforementioned needs remotely or onsite.

• Demonstrate the flexibility to work in rotational shifts, adjusted hours, or weekend windows as required by customer needs and business demands.

YOE: 10+ experience in Networking engineer , TAC or relative industry, Cisco CCIE or equivalent certification.

Tech details :

a) Collaboration (familiar with Core signaling, Media and Transport protocols)

b) Security (Familiar with Cisco Security, ASA/FTD, ISE, Cisco zero trust, Cisco Secure Access or any related platforms)