- Singapore
Kerja Sepenuh Masa System Management Engineer, Gaji tinggi SGD 7,500 di Akkodis - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
About Akkodis
Akkodis is a global engineering and R&D leader, combining technology expertise, industry knowledge, and talent to accelerate innovation and digital transformation.
With approximately 50,000 engineers and digital experts across 30 countries spanning North America, EMEA, and APAC, Akkodis brings deep cross-sector expertise and capabilities across mobility, software and technology services, robotics, testing and simulation, cybersecurity, AI, and data analytics.
By combining engineering and IT expertise, Akkodis delivers end-to-end solutions through four service lines: Consulting, Solutions, Talents, and Academy. We help organisations rethink product development and business processes, improve productivity, accelerate time-to-market, and build a smarter and more sustainable future.
Akkodis is part of The Adecco Group and operates as the commercial brand under which AKKA and Modis entities operate.
About the Role
We are seeking a System Management Engineer to oversee the governance and day-to-day operations of a mission-critical Command and Control (C2) system used by a government agency. You will join a team responsible for keeping the system reliable, compliant with its Service Level Agreements (SLAs) and well managed across operations, contracts, change, procurement and budget. This is a seconded role based permanently at the client's site.
Key Responsibilities
Operations and SLA management
Monitor system health, uptime and downtime; log and update incidents, escalate issues per process and keep stakeholders informed
Hold vendors to their SLAs and contractual obligations, and support the administrative process for any non-conformance
Provide support across all project sites
Support power servicing activities: confirm power supply follows the approved diagrams, notify stakeholders, and ensure power and system availability are restored
Patching and change management
Ensure patches are tested and verified before seeking approval for downtime, communicate downtime to all stakeholders, and confirm system availability once patching is complete
Manage Change Requests (CRs) end to end: define requirements, review and finalise vendor solutions, obtain system owner approval, track progress, witness the change and close out the CR
Contracts, procurement and budget
Manage contract activities such as variation requests across hardware maintenance, software licence and security certificate contracts
Support procurement, including requests and queries for procurement, maintenance, service master contracts and service charges under bulk tenders
Support invoice verification, budget monitoring and forecasting for services and products, event support, system enhancements, CRs and ad-hoc jobs
Lifecycle and compliance
Manage obsolescence for software licences, hardware, operating systems and certificates
Plan and track technical refresh based on asset lifespan, including GPC/OPC, services and infrastructure migrations
Support security clearance submissions for vendors and audits of Authority Furnished Spares
Support baseline reviews and management, including review of operation and maintenance manuals
Advisory and documentation
Provide technical advice and project management recommendations
Maintain and review documentation such as the project handbook, meeting minutes and vendor documents (troubleshooting, user and operational guides)
Perform other related duties as assigned
Requirements
Diploma or Bachelor's degree in Information Security, Information Technology, Information Systems, Business IT or equivalent
Minimum 4 years of experience in operations support or project management, supporting mission-critical systems with stringent SLAs (e.g. 99.9% availability)
Solid knowledge of operations best practices and IT Service Management (ITSM) standards, processes and guidelines
Able to understand system and software architecture and the users' operating environment
Able to perform in a high-pressure, fast-paced environment
Eager to pick up new technologies
Nice to Have
Professional certifications such as PMP or ITIL
Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together.
With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow.
Akkodis is part of the Adecco Group. The Adecco Group is a leader in delivering expertise in talent and technology, enabling organizations to succeed and people to thrive.
Akkodis is a global engineering and R&D leader, combining technology expertise, industry knowledge, and talent to accelerate innovation and digital transformation.
With approximately 50,000 engineers and digital experts across 30 countries spanning North America, EMEA, and APAC, Akkodis brings deep cross-sector expertise and capabilities across mobility, software and technology services, robotics, testing and simulation, cybersecurity, AI, and data analytics.
By combining engineering and IT expertise, Akkodis delivers end-to-end solutions through four service lines: Consulting, Solutions, Talents, and Academy. We help organisations rethink product development and business processes, improve productivity, accelerate time-to-market, and build a smarter and more sustainable future.
Akkodis is part of The Adecco Group and operates as the commercial brand under which AKKA and Modis entities operate.
About the Role
We are seeking a System Management Engineer to oversee the governance and day-to-day operations of a mission-critical Command and Control (C2) system used by a government agency. You will join a team responsible for keeping the system reliable, compliant with its Service Level Agreements (SLAs) and well managed across operations, contracts, change, procurement and budget. This is a seconded role based permanently at the client's site.
Key Responsibilities
Operations and SLA management
Monitor system health, uptime and downtime; log and update incidents, escalate issues per process and keep stakeholders informed
Hold vendors to their SLAs and contractual obligations, and support the administrative process for any non-conformance
Provide support across all project sites
Support power servicing activities: confirm power supply follows the approved diagrams, notify stakeholders, and ensure power and system availability are restored
Patching and change management
Ensure patches are tested and verified before seeking approval for downtime, communicate downtime to all stakeholders, and confirm system availability once patching is complete
Manage Change Requests (CRs) end to end: define requirements, review and finalise vendor solutions, obtain system owner approval, track progress, witness the change and close out the CR
Contracts, procurement and budget
Manage contract activities such as variation requests across hardware maintenance, software licence and security certificate contracts
Support procurement, including requests and queries for procurement, maintenance, service master contracts and service charges under bulk tenders
Support invoice verification, budget monitoring and forecasting for services and products, event support, system enhancements, CRs and ad-hoc jobs
Lifecycle and compliance
Manage obsolescence for software licences, hardware, operating systems and certificates
Plan and track technical refresh based on asset lifespan, including GPC/OPC, services and infrastructure migrations
Support security clearance submissions for vendors and audits of Authority Furnished Spares
Support baseline reviews and management, including review of operation and maintenance manuals
Advisory and documentation
Provide technical advice and project management recommendations
Maintain and review documentation such as the project handbook, meeting minutes and vendor documents (troubleshooting, user and operational guides)
Perform other related duties as assigned
Requirements
Diploma or Bachelor's degree in Information Security, Information Technology, Information Systems, Business IT or equivalent
Minimum 4 years of experience in operations support or project management, supporting mission-critical systems with stringent SLAs (e.g. 99.9% availability)
Solid knowledge of operations best practices and IT Service Management (ITSM) standards, processes and guidelines
Able to understand system and software architecture and the users' operating environment
Able to perform in a high-pressure, fast-paced environment
Eager to pick up new technologies
Nice to Have
Professional certifications such as PMP or ITIL
Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together.
With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow.
Akkodis is part of the Adecco Group. The Adecco Group is a leader in delivering expertise in talent and technology, enabling organizations to succeed and people to thrive.
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut