Job Summary
Oversee and optimize food services outlet operations to ensure efficiency, compliance, and high service quality. Lead manpower planning, procurement, and performance monitoring to achieve business targets and enhance customer satisfaction.
Responsibilities
Manage daily operations of food services outlets to ensure efficiency and adherence to company standards
Develop and implement operational policies and procedures to enhance productivity and service quality
Plan and coordinate manpower needs, staff deployment, work schedules, and training programs to maintain optimal workforce performance
Monitor sales revenue, operating costs, and resource utilization to meet operational targets
Manage procurement processes, control inventory, and maintain supplier relationships to ensure sufficient stock and cost-effective purchasing
Ensure compliance with food quality, hygiene, sanitation, and workplace safety regulations
Analyze operational reports to identify workflow, customer service, and cost management improvements
Resolve escalated customer complaints and operational issues by implementing corrective actions
Collaborate with management, suppliers, and departments to support business planning and daily operations
Establish and monitor staff performance standards to ensure consistent service delivery
Assess operational risks and implement measures to reduce wastage, control costs, and improve efficiency
Prepare detailed operational reports and recommend business performance improvements to management
Preferred competencies and qualifications
Diploma or equivalent qualification in Business Management, Hospitality Management, Food Services Management, or related field
Minimum 3 years of experience in food services, food and beverage operations, or hospitality management
Strong knowledge of food services operations, inventory management, procurement, and cost control
Proven ability to manage operational activities, supervise teams, and coordinate manpower resources
Familiarity with food safety, hygiene, sanitation, and workplace safety requirements
Effective leadership, organizational, communication, and problem-solving skills
Ability to analyze operational performance and implement process improvements
Proficient in basic computer applications and operational reporting
Ability to work independently, manage multiple priorities, and meet business objectives
Kenneth & Co Group Pte Ltd is a leading human resources and recruitment agency dedicated to connecting businesses with top-tier talent. Established with a commitment to excellence and professionalism, Kenneth & Co Group specializes in providing comprehensive staffing solutions to companies across various industries. With a team of experienced professionals and a deep understanding of the job market, we are dedicated to helping our clients achieve their business goals by finding the right people for the right positions.