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A public sector organisation focused on national defence, security operations, manpower administration, and policy implementation, supporting the nation's security and operational readiness.
Location: Gombak Drive
Mon - Thu (8am - 5.30pm) Fri (8am - 5pm)
$2.8k - $3.2k
Responsibilities
Handle customer enquiries and service scheme cases via phone, email, and other channels
Manage service schemes, benefits processing, and contract administration
Maintain and update records accurately in HR and case management systems
Investigate and resolve data discrepancies and system-related issues
Handle appeals, complaints, and follow-up actions professionally
Ensure compliance with policies, service standards, and resolution timelines
Work closely with stakeholders and contribute to team performance targets
Requirements
Proficient in Microsoft Office
Strong communication and customer service skills
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Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918