- Bukit Merah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Global Move Consultant-Inbound, Gaji tinggi SGD 4,000 di Santa Fe Relocation Services (S) Pte Ltd Central Region (Singapore) - Maukerja
Global Move Consultant-Inbound
Santa Fe Relocation Services (S) Pte Ltd
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
GENERAL DESCRIPTION
To efficiently manage international moves of Assignees and Customers
To monitor own performance against KPIs
To contribute to continuous improvement of processes within scope of responsibility.
KEY JOB RESPONSIBILITIES
Move Management
Assess, Manage and Process incoming move requests originating from the Sales Commercial teams or self-initiations via Core.
Educate the Assignee on applicable Corporate Mobility Policies for Corporate Clients.
Equip the Assignee with proper support on Import/Export compliance regulations.
Take ownership of updating the Customer at all stages of the international move.
Take control of communications and direct Origin & Destination Agents with proper instructions to fulfill the intended move plan.
Accountable for the door to door move from start to finish
Maintain data integrity, cost accuracy and move records through systems and procedures.
Attend and to resolve any customer issues or complaints pro-actively.
Maintain timelines and accuracy of billing within the prescribed targets.
Observe the Santa Fe values at all levels of interaction with all stakeholders
Checking through all inbound documents and getting clients to complete the necessary import paper work for trade submission through Tradenet System.
Declaration customs permit for GST relief or duty payment.
Checking with carrier agent for vessel/flight arrival.
Giving & coordinating delivery instructions to Operations Department.
Instructing and coordinating with haulier on container haulage.
Update customs and origin agents on the progress of shipment/delivery.
Assisting customers in claims processing, whenever possible.
Invoicing all completed inbound file.
Preparation of cost sheet.
Verification of vendor/PSA invoices.
Filing of all inbound completed files.
Account Management
Execute and implement the sales process through from Initial enquiry, to Post Move Process.
Maintain & develop relationships with private, corporate, intercompany and agent clients to ensure long term growth.
Understanding of the accounts, their move and process requirements, history, importance to the local station.
Understanding of full range of Santa Fe services, to use this knowledge to maximise revenue opportunities through proactively promoting of these services.
Financial Management
To understand cost constituents of move, to accurately cost and price moves.
To demonstrate understanding of key financial drivers and measurements, including, margin, cash flow, invoicing speed and understand their impact on individual, team and company performance.
To provide accurate cost card management through correct ongoing entry of costs, pricing, control and approval of suppliers’ invoices.
Accurate updating of cost and charges that reflect the weekly Margin and Accrued Income report.
Teamwork
To embrace and promote companies Mission Statement and core values
To proactively support other departments and offices in reaching goals, completing projects and reaching objectives
Position Specifications
University grad or bearing similar professional qualification in the same or related field.
Minimum 4 years relevant experience in Shipping and/or Logistics for inbound
Singapore Customs Declarant registration is highly advantageous
Skills Required
Strong Customer-Centric approach and a team player
Capability to manage client and customer relationships while working under pressure
Exemplary communication skills
Ability to perform processes as per pre-defined design
Attention to detail and sense of urgency
Knowledge of Mobility
Results oriented
SANTA FE RELOCATION SERVICES (S) PTE. LTD.
About Santa Fe
Santa Fe Relocation Services is a global market leader in international employee mobility and workplace services. We provide a wide range of services that facilitates an efficient execution of corporate customers’ international and domestic relocation needs as well as services designed to support direct consumers. Santa Fe has offices in 47 countries worldwide, employing approximately 3,000 staff.
For the past 18 months, we have been working tirelessly towards achieving our 2020 strategy which will position us as the pre-eminent leader in our industry. This is an exciting time to join Santa Fe as we drive towards our ambition to lead the way through our people, supported by revolutionary IT solutions, and by placing the customer at the centre of what we do.
Our Values
Santa Fe Values and behaviours underpin everything we do. We focus not only on what we do but, more importantly, on how we do it.
DRIVE:
Relentless Drive is key to our success
QUALITY:
Quality is what makes us shine
INTEGRITY:
Integrity is in our DNA
PEOPLE:
People are the heart of our business
Services:
Relocation services
Moving services
Visa & Immigration
Real Estate services
Records Management services
Commitment to Quality:
Our meticulous approach and close control of each step of service delivery assure exceptional quality for our customers throughout the relocation process. Santa Fe has embraced quality programs and systems like no other in our industry. We are proud to hold the following accreditations:
ISO 9001 – Quality
ISO 14001 – Environmental
ISO 27001 – Information Security and Data Protection
FAIMplus – FIDI Accredited International Mover
UN Global Compact (Corporate Social Responsibility)
To efficiently manage international moves of Assignees and Customers
To monitor own performance against KPIs
To contribute to continuous improvement of processes within scope of responsibility.
KEY JOB RESPONSIBILITIES
Move Management
Assess, Manage and Process incoming move requests originating from the Sales Commercial teams or self-initiations via Core.
Educate the Assignee on applicable Corporate Mobility Policies for Corporate Clients.
Equip the Assignee with proper support on Import/Export compliance regulations.
Take ownership of updating the Customer at all stages of the international move.
Take control of communications and direct Origin & Destination Agents with proper instructions to fulfill the intended move plan.
Accountable for the door to door move from start to finish
Maintain data integrity, cost accuracy and move records through systems and procedures.
Attend and to resolve any customer issues or complaints pro-actively.
Maintain timelines and accuracy of billing within the prescribed targets.
Observe the Santa Fe values at all levels of interaction with all stakeholders
Checking through all inbound documents and getting clients to complete the necessary import paper work for trade submission through Tradenet System.
Declaration customs permit for GST relief or duty payment.
Checking with carrier agent for vessel/flight arrival.
Giving & coordinating delivery instructions to Operations Department.
Instructing and coordinating with haulier on container haulage.
Update customs and origin agents on the progress of shipment/delivery.
Assisting customers in claims processing, whenever possible.
Invoicing all completed inbound file.
Preparation of cost sheet.
Verification of vendor/PSA invoices.
Filing of all inbound completed files.
Account Management
Execute and implement the sales process through from Initial enquiry, to Post Move Process.
Maintain & develop relationships with private, corporate, intercompany and agent clients to ensure long term growth.
Understanding of the accounts, their move and process requirements, history, importance to the local station.
Understanding of full range of Santa Fe services, to use this knowledge to maximise revenue opportunities through proactively promoting of these services.
Financial Management
To understand cost constituents of move, to accurately cost and price moves.
To demonstrate understanding of key financial drivers and measurements, including, margin, cash flow, invoicing speed and understand their impact on individual, team and company performance.
To provide accurate cost card management through correct ongoing entry of costs, pricing, control and approval of suppliers’ invoices.
Accurate updating of cost and charges that reflect the weekly Margin and Accrued Income report.
Teamwork
To embrace and promote companies Mission Statement and core values
To proactively support other departments and offices in reaching goals, completing projects and reaching objectives
Position Specifications
University grad or bearing similar professional qualification in the same or related field.
Minimum 4 years relevant experience in Shipping and/or Logistics for inbound
Singapore Customs Declarant registration is highly advantageous
Skills Required
Strong Customer-Centric approach and a team player
Capability to manage client and customer relationships while working under pressure
Exemplary communication skills
Ability to perform processes as per pre-defined design
Attention to detail and sense of urgency
Knowledge of Mobility
Results oriented
SANTA FE RELOCATION SERVICES (S) PTE. LTD.
About Santa Fe
Santa Fe Relocation Services is a global market leader in international employee mobility and workplace services. We provide a wide range of services that facilitates an efficient execution of corporate customers’ international and domestic relocation needs as well as services designed to support direct consumers. Santa Fe has offices in 47 countries worldwide, employing approximately 3,000 staff.
For the past 18 months, we have been working tirelessly towards achieving our 2020 strategy which will position us as the pre-eminent leader in our industry. This is an exciting time to join Santa Fe as we drive towards our ambition to lead the way through our people, supported by revolutionary IT solutions, and by placing the customer at the centre of what we do.
Our Values
Santa Fe Values and behaviours underpin everything we do. We focus not only on what we do but, more importantly, on how we do it.
DRIVE:
Relentless Drive is key to our success
QUALITY:
Quality is what makes us shine
INTEGRITY:
Integrity is in our DNA
PEOPLE:
People are the heart of our business
Services:
Relocation services
Moving services
Visa & Immigration
Real Estate services
Records Management services
Commitment to Quality:
Our meticulous approach and close control of each step of service delivery assure exceptional quality for our customers throughout the relocation process. Santa Fe has embraced quality programs and systems like no other in our industry. We are proud to hold the following accreditations:
ISO 9001 – Quality
ISO 14001 – Environmental
ISO 27001 – Information Security and Data Protection
FAIMplus – FIDI Accredited International Mover
UN Global Compact (Corporate Social Responsibility)
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