Kerja Sepenuh Masa, Account Manager (Customer Success - Growth) di JC Consulting - Maukerja

Position: Account Manager (Customer Success & Growth)

Role Summary:

As an Account Manager, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients from various industries. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion.

This is an in-office position in Singapore.

What You'll Be Doing:

• Build trusted, long-term relationships with customers, understanding their business goals, challenges, and evolving needs.
• Drive successful onboarding and product adoption, helping customers integrate solutions into their workflows and achieve measurable business value.
• Deliver tailored training and workshops, introduce AI-powered capabilities, and help customers discover new use cases to maximize product value.
• Monitor customer engagement and usage, proactively address adoption challenges and churn risks, and strengthen customer retention and renewal readiness.
• Collaborate with internal teams to resolve customer challenges, ensure timely follow-up, and advocate for customer needs and feedback.
• Leverage customer insights and usage data to improve engagement strategies, scale adoption initiatives, and enhance overall customer success.

About You:

• 3+ years in B2B SaaS customer success, account management, or related customer-facing roles. Experience in enterprise software, AI, intellectual property, information services, or consulting is a plus, particularly in technology, digital transformation, or business consulting.
• Bachelor’s degree or above; background in business, chemical, engineering, or related fields is a plus.
• Excellent interpersonal and presentation skills, with the ability to engage, influence, and build trust with stakeholders at different levels.
• Proficiency in using AI tools such as ChatGPT, Claude, Gemini and other productivity or sales AI tools to research prospects, analyse information, personalise outreach, prepare for meetings and improve day-to-day productivity.
• Passionate about customer success, with the ability to understand complex business challenges, identify practical solutions, and drive meaningful customer outcomes.
• Brings a strong sense of urgency, curiosity and ownership, with the willingness to take initiative rather than waiting for instructions. Enjoys working in a fast-moving environment where priorities can evolve quickly.
• Experience selling into R&D, IP, legal, or innovation teams is highly preferred