Role Description
Coordinate and manage the movement and storage of goods to meet customer and business requirements. Work with carriers, warehouses, suppliers, and internal teams to maintain reliable deliveries, control costs, and improve logistics performance.
Key Responsibilities
- Coordinate inbound and outbound shipments, transportation bookings, and delivery schedules.
- Prepare and verify shipping documents, delivery orders, and related records.
- Monitor shipment progress and resolve delays, shortages, damage, and documentation discrepancies.
- Liaise with carriers, freight forwarders, warehouses, and customers.
- Coordinate stock movements and delivery priorities with inventory and planning teams.
- Review freight invoices and investigate differences against agreed rates.
- Track delivery reliability, transit times, freight costs, and provider performance.
- Support returns, claims, and proof-of-delivery follow-up.
- Maintain accurate records in logistics, warehouse, or ERP systems.
- Follow applicable transportation, customs, handling, and workplace safety procedures.
- Assess operational risks and support contingency arrangements.
- Identify improvements to workflows, capacity utilization, and service quality.
Role-Specific Responsibilities
- Logistics Executive: Manage daily shipment coordination, documentation, provider follow-up, and delivery exception resolution.
- Logistics Manager: Lead logistics operations, oversee teams and service providers, manage budgets and capacity, and establish performance and improvement priorities.
Qualifications
- Relevant experience in logistics, transportation, distribution, supply chain, or a related field.
- Understanding of shipment processes, logistics documentation, and operational performance measures.
- Strong organizational and problem-solving skills.
- Clear communication and effective stakeholder coordination.
- Proficiency in spreadsheets and familiarity with logistics or ERP systems.
- Attention to detail and ability to manage time-sensitive priorities.
- Sound commercial judgment and a service-focused approach.
- A diploma or degree in logistics, supply chain management, business, or a related field, or equivalent practical experience.
- For manager roles, experience leading teams, managing providers and budgets, and improving operational performance.
Preferred Qualifications
- Familiarity with transportation management, warehouse management, or freight forwarding platforms.
- Experience with international shipments, shipping terms, and import or export documentation.
- Exposure to carrier negotiations, freight procurement, or multi-site operations.
- Knowledge of sector-specific handling requirements.
- Relevant logistics, supply chain, or continuous improvement qualifications.
- Experience developing operational dashboards and implementing process improvements.
Scope by Role
- Logistics Executive: Owns day-to-day shipment execution and operational follow-up.
- Logistics Manager: Owns logistics delivery and performance within the assigned operation, balancing service, cost, capacity, and risk.