Kerja Sepenuh Masa, Assistant, Commercial di NUR Power Kedah - Maukerja

Overview

Assistant, Commercial is responsible for providing administrative and customer service support to ensure the smooth operation of the Commercial Department. The role serves as the first point of contact for customer enquiries, complaints, and service requests, while managing departmental documentation, correspondence, and filing systems. The incumbent will also support billing administration, coordinate meter-related processes including installation, disconnection, and reconnection requests, maintain accurate customer records, and assist with day-to-day commercial operations and departmental activities.

Key Responsibilities

• Handle customer enquiries, complaints, and general requests received through the telephone hotline in a professional and courteous manner.
• Perform telephonist duties, including answering incoming calls, recording messages, and directing enquiries to the appropriate personnel.
• Maintain and organize Commercial Department filing systems, including both physical and electronic records.
• Register and track all incoming and outgoing correspondence and documentation for the Commercial Department.
• Provide administrative support and backup assistance to the Associate, Commercial and Assistant, Commercial in:
• Issuing meter installation forms.
• Processing meter disconnection requests.
• Processing meter reconnection requests.
• Support the operation and maintenance of the billing system to ensure accurate customer records and billing processes.
• Prepare and send annual maintenance notices and other customer communications as required.
• Assist with general administrative tasks and special assignments as directed by management.

Job Requirements

• Minimum SPM/SPMV or equivalent qualification.
• Candidates with a Certificate, Diploma, or equivalent qualification in Business Administration, Office Management, Customer Service, Commerce, or related fields are encouraged to apply.
• Fresh graduates with relevant qualifications and a strong interest in customer service and administrative functions are welcome to apply.

Skills and Competencies

• Good communication skills in both Bahasa Malaysia and English, both written and spoken
• Pleasant telephone etiquette and strong customer service orientation.
• Proficient in basic computer applications, including Microsoft Word, Excel, Outlook, and other related office software.
• Ability to handle customer enquiries professionally and efficiently.
• Strong organizational and record-keeping skills with attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Polite, patient, responsible, and able to maintain confidentiality.
• Ability to work independently with minimal supervision as well as collaboratively within a team environment.
• Willingness to learn and adapt to new systems, processes, and responsibilities.

About Us

NUR Power Sdn Bhd is Malaysia’s first and only Independent Power Utility entrusted with exclusive rights to generate, distribute, and retail electricity within Kulim Hi-Tech Park (KHTP). For nearly three decades, NUR Power has played a central role in supporting the KHTP’s growth by delivering reliable, high‑quality, and sustainable energy solutions to leading global and Malaysian technology companies.

As a strategic energy partner, NUR Power provides the infrastructure and expertise that enable innovation, advanced manufacturing, and long‑term industrial development. The company’s commitment to performance excellence, innovation, teamwork, integrity, and ownership guides every aspect of its operations.

NUR Power is actively shaping the future of energy through focused investments in renewable technologies, digital transformation, and ESG‑aligned initiatives. This includes solar deployment, diversified renewable integration, and smarter, data‑driven systems that elevate efficiency and sustainability across the ecosystem.

With a clear mission and a forward‑looking mindset, NUR Power continues to advance Malaysia’s clean energy transition while creating long‑term value for industries and communities.

What Awaits You at NUR Power

NUR Power offers a people‑focused environment built on meaningful career experiences and competitive rewards. Our compensation framework is designed to recognise the technical depth required in our business. We place strong value on specialised expertise and certifications, offering role-specific incentives that meaningfully reward employees with critical technical capabilities. We also provide comprehensive benefits covering outpatient care, dental, hospitalisation, and insurance protection for you and your dependents.

Growth remains a core part of our culture. You gain access to structured development opportunities shaped by engagement insights and talent assessments, ensuring your career progresses with purpose. Our workplace emphasises collaboration, continuous improvement, and shared values, creating an environment where your contributions matter and your ideas help drive our future.

NUR Power focuses on strengthening your career pathway, fostering your growth in the energy sector, and supporting your wellbeing as you progress with us.