- Singapore
Kerja Sepenuh Masa, Technology, Digitalisation and Data - Assistant Manager di SG Enable - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Overall Job Responsibility
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Please State In Your Detailed Resume Your
- Assist the Assistant Director, Technology, Digitalisation and Data (TDD) in managing IT service delivery and helpdesk operations across both application and infrastructure support areas.
- Manage IT invoice processing, IT procurement administration and policies and SOPs review.
- Manage laptop tech refresh to replace old laptops and assist staff with data backup and migration.
- Manage staff onboarding and offboarding.
- Review and update the IT policies and SOPs to ensure they remain current, practical and aligned with organisational requirements.
- Manage and perform periodic user access reviews for business systems, ensuring user accounts and privileges are appropriately assigned, reviewed and revoked in accordance with security and compliance requirements.
- Monitor helpdesk queues, service calls, recurring issues and provide resolution to application and infrastructure issues.
- Manage priorities and work schedules to ensure that helpdesk operations, invoice processing, procurement activities, policy and SOP reviews are completed on time.
- Support TDD on system upgrades, patching and migration projects.
- Oversee helpdesk tickets and fault calls to ensure timely response, proper categorisation, appropriate escalation and closure within agreed service expectations manner.
- Assist users with hardware and software problems.
- Maintain IT documentation and support administrative duties, including software license tracking, IT procurement, invoice processing and billing follow-up.
- A Diploma / Degree in Computer Science, Information Management, or related discipline with 2 to 5 years of relevant experience in helpdesk operations, IT administration and IT procurement
- Experience with IT service management tools, ticketing systems, procurement processes, invoice tracking or reporting tools is advantageous
- Experience in maintaining service records, preparing operational reports, tracking procurement or invoice status
- Familiar with common IT infrastructure, end-user computing, application support and service desk environments
- Experience in supporting or coordinating support for both infrastructure and application systems, including incident follow-up, escalation, vendor coordination and user communication
- Strong problem-solving skills, with the ability to analyse operational issues, identify process gaps, follow up on procurement or invoice matters and recommend practical improvements
- Strong analytical and technical skills
- Able to work with minimal supervision
- Flexible and able to deal effectively with support matters, procurement timelines and unanticipated operational issues
- Have a keen-to-learn work attitude
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- Current and expected salaries and annual package
- Reason for leaving current employment (if applicable)
Peringatan Penting
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