Kerja Sepenuh Masa, Head Of Business Development - Strategic Account Management di ISS Facility Services, Singapore - Maukerja

Key Responsibilities:

Business Development:

• Lead strategic business development initiatives to identify new opportunities and expand market share in prioritised market segments identified
• Build and maintain strong relationships with prospective and existing clients, understanding their needs and positioning our services to meet those needs effectively.
• Assist country leadership team to create and implement strategic business plans.
• Conduct market analysis, feasibility studies and competitive assessments to identify trends, gaps, and areas of opportunity.
• Drive proposals, presentations, and pitches to win new business.
• Strong knowledge and application of technologies and sustainability solutions in the integrated facilities management industry

Pricing Strategy:

• Develop and implement pricing strategies for new and existing Integrated Facilities Management (IFM) projects, ensuring competitive yet sustainable and profitable pricing.
• Gather, analyse and evaluate historical data, market trends, and client requirements to generate accurate and effective pricing models.
• Lead complex pricing negotiations process, working closely with clients and internal stakeholders to ensure alignment.
• Manage intricate pricing structures for large-scale projects and long-term contracts, balancing profitability with client expectations.

Leadership & Mentorship:

• Lead and mentor a team of Business Development Managers/Executives, providing guidance, training, and support.
• Foster a collaborative team environment that encourages innovation, sharing of best practices, and continuous learning.
• Monitor team performance and provide feedback to enhance individual and collective effectiveness.
• Act as a role model, demonstrating leadership by example in driving results and maintaining high standards of professionalism.

Cross-functional Collaboration:

• Collaborate with operations performance, supply chain & procurement, technical, sustainability, workplace health & safety, IT, Finance, and Legal teams to ensure seamless bid management
• Excellent communication skills and tact to harmonise business units for synergistic outcome and success

Networking & Knowledge Sharing:

• Build and maintain a network of industry contacts to stay ahead of trends and identify new business opportunities.
• Represent the company at industry events, conferences, and forums and share industry insights and best practices with internal teams to drive continuous improvement.

Work Management & Adaptability:

• Effectively manage multiple projects in a fast-paced, deadline-driven environment.
• Adapt quickly to changing market conditions, client needs, and company strategies.

Key Strengths & Qualifications:

• Teamwork & Leadership: Proven track record of leading and working within cross-functional teams, with the ability to inspire, mentor, and motivate individuals.
• Communication Skills: Strong written and verbal communication skills, with the ability to present and negotiate effectively.
• Business Acumen: Strong understanding of the facilities management industry, including market dynamics, financial principles, technology and the competitive landscape.
• Pricing Expertise: Demonstrated experience in developing and implementing complex pricing strategies for large-scale integrated facilities management projects.
• Networking & Relationship Building: Strong ability to develop and nurture relationships with key stakeholders, clients, service providers and industry peers.
• Stress Management: Excellent ability to work under pressure and meet multiple deadlines while maintaining a high standard of work.

Experience Requirements:

• Degree in Business Administration, Real Estate, Facilities Management, or a related field. SIFMA Tier 1 or an MBA is a plus.
• More than 10 years of experience in business development, pricing, or a related field within the facilities management industry.
• Proven track record of leading large, complex IFM Tenders; Experience in Government IFM Tenders would be advantageous