Kerja Sepenuh Masa, Customer Service Executive di Loanify Singapore West Region (Singapore) - Maukerja

Company Description Loanify is dedicated to helping individuals and businesses transform financial challenges into opportunities for sustainable growth. The organization focuses on providing clear, transparent guidance so clients can move forward with confidence in their financial decisions. Loanify emphasizes trust, reliability, and personalized support to address diverse financial needs. Team members collaborate to deliver solutions that are both practical and forward-looking, creating long-term value for clients. The work environment supports professional growth, learning, and meaningful client impact.

Role Description This is a full-time, on-site Customer Service Executive role based in Bukit Batok. The Customer Service Executive will handle incoming customer inquiries via phone, email, and in person, providing accurate information about Loanify’s products and services. The role involves resolving customer issues, tracking service requests, and ensuring timely follow-up to maintain a high level of customer satisfaction. The person in this position will update customer records, coordinate with internal teams to address complex cases, and support the implementation of customer service processes and improvements. The role also includes educating customers on financial solutions, adhering to company policies, and contributing to a professional and supportive customer experience.

Qualifications

• Strong Customer Service and Customer Support skills, with the ability to respond to inquiries clearly and professionally.
• Experience in Customer Satisfaction practices, including handling feedback and maintaining positive long-term customer relationships.
• Ability in Customer Service Management, such as prioritizing cases, tracking service performance, and supporting service process improvements.
• Excellent Interpersonal Skills, including active listening, empathy, and the ability to build trust with diverse customers.
• Good verbal and written communication skills in English; additional language proficiency is an advantage.
• Comfort with basic computer applications and CRM or customer support systems.
• Ability to work on-site in Bukit Batok, manage time effectively, and handle multiple inquiries in a fast-paced environment.
• Previous experience in customer service, financial services, or related fields is preferred but not mandatory.