- Outram Central Region (Singapore) Singapore
Kerja Sepenuh Masa Account Manager, Renewals - Retention, Gaji tinggi SGD 6,200 di WOLTERS KLUWER SINGAPORE PTE. LTD. Central Region (Singapore) - Maukerja
Account Manager, Renewals - Retention
WOLTERS KLUWER SINGAPORE PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Are you passionate about building customer relationships and delivering commercial results?
As an
Account Manager, Renewals & Retention
, you will manage a portfolio of corporate customers, driving renewals, retention, and account growth. By understanding each customer's evolving business needs, you will strengthen engagement, re-activate at-risk accounts, and identify opportunities to expand the value customers receive from our digital solutions.
This is a Permanent, Full Time position, based in Shenton Way, Singapore (hybrid working, work from home 3 days per week).
ABOUT THE ROLE
Engage with existing customers to understand their needs and concerns.
Develop retention strategies based on customer feedback.
Re-engage lapsed customers by leveraging targeted communication strategies.
Conduct regular follow-ups to ensure customer contentment.
Contribute to the development of customer retention programs.
Generate detailed reports on customer interactions and retention metrics.
Support sales efforts through detailed data analysis and trend identification.
Coordinate with marketing to align on retention campaigns.
Assist in the creation of personalized customer retention plans.
ABOUT YOU
Enhanced Communication: Improved skills in engaging with customers.
Advanced Customer Service: Expanded abilities to provide product and service support.
Data Analysis: Proficiency in analyzing customer interaction data.
Conflict Resolution: Capability to resolve moderate customer conflicts.
Strategic Thinking: Skill in developing and executing customer retention strategies.
Team Coordination: Ability to work closely with cross-functional teams.
Analytical Mindset: Enhanced skills in identifying trends and patterns.
CRM Proficiency: Moderate expertise in customer relationship management tools.
ABOUT US
Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180countries, maintains operations in over 40 countries, and employs approximately21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at *************
We believe that great people deserve great support. You’ll enjoy:
Competitive compensation package
Medical coverage for you and your family
Flexible working hours and Work-from-Anywhere options to support better work-life balance
Learning & development opportunities to grow your career
Paid annual leave and volunteer time off
A comprehensive wellness program
A stable, global organization with strong market recognition and continuous innovation
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 22,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
As an
Account Manager, Renewals & Retention
, you will manage a portfolio of corporate customers, driving renewals, retention, and account growth. By understanding each customer's evolving business needs, you will strengthen engagement, re-activate at-risk accounts, and identify opportunities to expand the value customers receive from our digital solutions.
This is a Permanent, Full Time position, based in Shenton Way, Singapore (hybrid working, work from home 3 days per week).
ABOUT THE ROLE
Engage with existing customers to understand their needs and concerns.
Develop retention strategies based on customer feedback.
Re-engage lapsed customers by leveraging targeted communication strategies.
Conduct regular follow-ups to ensure customer contentment.
Contribute to the development of customer retention programs.
Generate detailed reports on customer interactions and retention metrics.
Support sales efforts through detailed data analysis and trend identification.
Coordinate with marketing to align on retention campaigns.
Assist in the creation of personalized customer retention plans.
ABOUT YOU
Enhanced Communication: Improved skills in engaging with customers.
Advanced Customer Service: Expanded abilities to provide product and service support.
Data Analysis: Proficiency in analyzing customer interaction data.
Conflict Resolution: Capability to resolve moderate customer conflicts.
Strategic Thinking: Skill in developing and executing customer retention strategies.
Team Coordination: Ability to work closely with cross-functional teams.
Analytical Mindset: Enhanced skills in identifying trends and patterns.
CRM Proficiency: Moderate expertise in customer relationship management tools.
ABOUT US
Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180countries, maintains operations in over 40 countries, and employs approximately21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at *************
We believe that great people deserve great support. You’ll enjoy:
Competitive compensation package
Medical coverage for you and your family
Flexible working hours and Work-from-Anywhere options to support better work-life balance
Learning & development opportunities to grow your career
Paid annual leave and volunteer time off
A comprehensive wellness program
A stable, global organization with strong market recognition and continuous innovation
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 22,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
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