Kerja Sepenuh Masa, Operations Manager di Tech Spectrum AI Solutions - Maukerja

We are looking for a highly organized, proactive, and results-driven E-commerce Operations Manager to oversee the day-to-day operations of our online store. The ideal candidate will be responsible for managing order processing, inventory, warehouse coordination, logistics, customer service operations, and overall operational efficiency.

The candidate will ensure smooth business operations, improve processes, minimize errors, and support the company's growth by maintaining high standards of operational performance.

Key Responsibilities

• Order Management & Fulfillment
• Inventory & Stock Management
• Logistics & Courier Management
• Team Management
• Customer Service Operations
• Returns, Refunds & Exchanges
• Reporting & Performance Monitoring
• Process Improvement & Coordination

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
• 3–5 years of relevant experience in e-commerce operations or online retail management.
• Strong understanding of order fulfillment, inventory management, logistics, and warehouse operations.
• Experience managing teams and coordinating multiple departments.
• Proficiency in Microsoft Excel and Google Sheets.
• Experience with e-commerce platforms such as Shopify, WooCommerce, Daraz, or similar platforms.
• Knowledge of courier management systems and inventory management software.

Required Skills & Competencies

• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Strong analytical and reporting skills.
• Ability to work under pressure and meet deadlines.
• Excellent communication and coordination skills.
• Strong attention to detail.
• Process-oriented mindset with a focus on efficiency and profitability.
• Ability to make data-driven operational decisions.

Key Performance Indicators (KPIs)

The performance of the E-commerce Operations Manager will be evaluated based on:

1. Order processing and dispatch efficiency.
2. Delivery success rate.
3. Reduction in RTO and cancellation rates.
4. Inventory accuracy and stock availability.
5. Reduction in operational costs.
6. Team productivity and performance.
7. Customer complaint resolution time.
8. Overall operational efficiency.

What We Offer

• Competitive salary package.
• Professional growth and career development.
• Opportunity to lead and improve business operations.
• Collaborative and performance-driven work environment.