Kerja Sepenuh Masa, Infrastructure Engineer - Infrastructure Analyst - Systems Support Engineer di OMEGA MARKETING SERVICES - Maukerja

Role Description This remote role for an Infrastructure Engineer / Infrastructure Analyst / Systems Support Engineer involves maintaining and supporting core IT infrastructure across servers, operating systems, and networks. The role includes providing technical support to internal teams, diagnosing and troubleshooting hardware, software, and network issues, and performing routine system administration tasks such as user management, backups, and patching. The team member will help monitor system performance and availability, implement and maintain security controls, and document configurations, procedures, and incident resolutions. Collaboration with other IT and business stakeholders to plan infrastructure improvements, support deployments, and ensure reliable, secure operations is an important part of the role. This position requires proactive monitoring, timely incident response, and continuous improvement of infrastructure services.
Qualifications

• Strong Technical Support and Troubleshooting skills to diagnose, resolve, and document infrastructure issues.
• Proficiency in System Administration and Operating Systems (e.g., Windows, Linux, macOS) for managing servers, workstations, and user environments.
• Knowledge of Network Security principles and practices, including firewalls, access controls, and security monitoring.
• Experience with networking fundamentals (TCP/IP, DNS, DHCP, VPNs) and basic network device configuration is beneficial.
• Familiarity with virtualization or cloud platforms (e.g., VMware, Hyper-V, Azure, AWS, or similar) is an advantage.
• Ability to create clear documentation, follow structured procedures, and contribute to incident and change management processes.
• Strong communication skills, with the ability to work collaboratively in a remote environment and support colleagues with varying technical backgrounds.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft, Linux, or similar) or equivalent practical experience are preferred.