Kerja Sepenuh Masa Senior Ecommerce Specialist - Mandarin Speaker, Gaji tinggi MYR 8,000 di Boost Unity Selangor - Maukerja

• Hands-on experience managing and growing e-commerce stores on TikTok Shop, Lazada, and/or Shopee.

• Proven ability to develop and execute sales and marketing plans.

• Experience in managing e-commerce customer service and maintaining high customer satisfaction ratings.

• Proven ability to collaborate with warehouse or logistics teams to ensure efficient order-to-delivery cycles and handle returns.

• A data-driven mindset with skills in analyzing sales reports and customer insights.

• Creative, up-to-date with social commerce trends, and possess strong organizational skills to manage multiple platforms and tasks simultaneously.

• Able to communicate with our regional team from China and across SEA. Must be able to communicate in Mandarin and English.

Store & Sales Management:

• Manage and grow our official stores on TikTok Shop, Lazada, and Shopee.

• Develop and propose comprehensive sales and marketing plans tailored to each platform to achieve revenue targets.

• Execute end-to-end campaigns, including live streams, vouchers, and flash sales.

Content & Customer Service:

• Create and optimize product listings with high-converting content (images, videos, descriptions).

• Be the primary point of contact for all e-commerce customer service, including responding to inquiries, resolving issues, and managing reviews to ensure a positive brand experience.

Operations & Logistics:

• Coordinate closely with the warehouse team to monitor order status, ensure accurate and timely fulfillment, and resolve any delivery issues.

• Manage the returns and exchange process, working with customers and the warehouse to facilitate smooth returns when necessary.

Analysis & Strategy:

• Analyze platform data and KPIs (sales, traffic, conversion) to track performance and identify new growth opportunities.

• Stay on top of the latest platform trends, features, and marketing tools to keep our strategy ahead of the curve.

• Annual Leave and Medical Claims
• Office Pantry
• Staff Purchase Discounts
• Company Team Lunch will be held every quarter