Job Summary
Oversee daily business operations to ensure smooth workflow and high service quality. Lead and motivate staff, plan schedules, resolve operational issues, and report to management to support business growth.
Responsibilities
Oversee daily business operations to maintain efficiency and service standards
Manage and motivate staff to achieve performance goals and foster a positive work environment
Plan and coordinate work schedules to optimize resource allocation and meet operational demands
Monitor staff performance and service quality to identify areas for improvement
Resolve customer and operational issues promptly to ensure customer satisfaction
Report operational status and business insights to management to support strategic growth
Preferred competencies and qualifications
Relevant management experience preferred
Strong leadership and communication skills
Good problem-solving and decision-making abilities
Responsible, organised, and proactive approach to managing tasks and staff