Kerja Sepenuh Masa Retail Supervisor, Gaji tinggi MYR 2,500 di Bakez Grocer Selangor - Maukerja

Retail Supervisor

Location: Cyberjaya, Selangor
Employment Type: Full-Time
Work Arrangement: Fully On-Site

Key Responsibilities

1. Store Operations & Sales Performance

• Oversee daily store operations to ensure smooth, efficient, and profitable performance.
• Lead and motivate the team to achieve daily and monthly sales targets.
• Monitor sales performance, KPIs, staff productivity, and operational efficiency.
• Analyse sales trends and customer purchasing patterns to identify opportunities for business growth.
• Implement promotional campaigns, seasonal activities, and sales initiatives.
• Ensure company SOPs, policies, and operational standards are consistently followed.
• Identify operational challenges and work with Management to implement effective solutions.

2. Customer Service & Experience

• Lead the team in delivering friendly, professional, and consistent customer service.
• Ensure staff have sufficient product knowledge to assist customers confidently.
• Assist customers with enquiries about bakery ingredients, food packaging, baking tools, kitchen essentials, and related products.
• Handle customer feedback and complaints professionally.
• Maintain high standards of customer satisfaction and service quality.

3. Team Leadership & Staff Management

• Lead, coach, motivate, and develop the retail team.
• Prepare staff duty rosters and ensure adequate manpower coverage.
• Monitor staff attendance, punctuality, and leave applications.
• Conduct on-the-job training in product knowledge, customer service, sales techniques, and store procedures.
• Monitor individual and team performance and provide coaching when necessary.
• Delegate daily tasks and ensure responsibilities are completed on time.
• Maintain a positive, disciplined, and collaborative working environment.
• Lead by example through professionalism, accountability, and a strong work ethic.

4. Inventory & Stock Control

• Monitor stock levels and coordinate stock ordering and replenishment.
• Ensure sufficient availability of fast-moving and key products.
• Oversee stock receiving, checking, transfers, replenishment, and stock counts.
• Investigate inventory discrepancies and maintain stock accuracy.
• Ensure proper FIFO (First In, First Out) stock rotation.
• Monitor product quality, expiry dates, damaged goods, and wastage.
• Implement measures to minimise stock losses and shrinkage.
• Ensure products are correctly priced, labelled, displayed, and replenished.

5. Merchandising & Store Presentation

• Maintain neat, attractive, and organised product displays in line with company standards.
• Ensure promotional and festive displays are properly executed.
• Monitor pricing, shelf labels, promotional materials, and product presentation.
• Support new product launches and merchandising initiatives.
• Ensure the outlet maintains a professional and welcoming appearance.

6. Cash Handling & Administration

• Oversee cashier operations and ensure accurate cash and cashless transactions.
• Monitor daily cash counting and reconciliation.
• Review sales reports and investigate discrepancies or irregularities.
• Maintain accurate sales, inventory, staff, and operational records.
• Ensure proper handling and filing of store documentation.
• Follow company cash-handling procedures and internal controls.

7. Store Standards, Safety & Compliance

• Maintain a clean, organised, safe, and welcoming store environment.
• Ensure compliance with food handling, hygiene, workplace safety, and operational requirements.
• Conduct regular checks on store cleanliness, product displays, pricing, and stock condition.
• Ensure equipment, fixtures, and store facilities are properly maintained.
• Report maintenance, safety, security, and operational issues to Management promptly.
• Ensure company policies and procedures are consistently implemented.

8. Communication & Reporting

• Provide regular updates to Management on sales, staffing, inventory, customer feedback, and operational matters.
• Prepare or assist with daily, weekly, and monthly store reports.
• Communicate new products, promotions, policies, and operational changes clearly to the team.
• Work closely with Management and other departments to support business objectives.

Job Requirements

• Diploma or higher qualification in any discipline.
• Minimum 2 years of relevant experience in retail operations, retail supervision, store management, or a similar customer-facing leadership role.
• Strong leadership, communication, interpersonal, organisational, and problem-solving skills.
• Customer-focused, proactive, responsible, and hands-on.
• Confident in leading, coaching, motivating, and developing a team.
• Able to manage multiple priorities and take ownership of daily store operations.
• Good understanding of retail sales, merchandising, inventory management, and customer service.
• Good communication skills in Bahasa Malaysia and English.
• Comfortable using basic computer applications and POS systems.
• Able to work independently, make sound decisions, and resolve operational issues.
• Willing to work shifts, weekends, and public holidays when required.
• Experience in retail, supermarkets, bakery supplies, FMCG, hospitality, hotels, aviation, or F&B is an added advantage.
• Must be able to commute reliably to Cyberjaya, Selangor.

Job Types: Full-time, Temporary, Contract

Pay: RM2,000.00 - RM2,500.00 per month

Ability to commute/relocate:

• Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person