Kerja Sepenuh Masa Club Manager, Gaji tinggi MYR 10,000 di Anytime Fitness Eco Palladium, JB Johor - Maukerja

POSITION OVERVIEW

The Club Manager is responsible for the overall performance, operations, sales, member experience, team leadership, and profitability of Anytime Fitness Eco Palladium.

This is a hands-on leadership position requiring strong commercial awareness, excellent people-management skills, and a passion for delivering an outstanding fitness experience. The Club Manager will lead the club team to achieve membership and Personal Training (PT) targets while ensuring the club operates efficiently, professionally, safely, and in accordance with Anytime Fitness brand standards.

1. CLUB LEADERSHIP & MANAGEMENT

· Take full ownership of the day-to-day management and overall performance of the club.

· Lead, motivate, coach, and develop the Sales and Fitness teams.

· Establish a high-performance, accountable, and member-focused culture.

· Conduct regular team meetings, performance reviews, and individual coaching sessions.

· Ensure employees understand their KPIs, responsibilities, targets, and expected standards.

· Manage staff scheduling, attendance, punctuality, and manpower requirements.

· Work closely with Country Management on club strategy and performance improvement.

2. MEMBERSHIP SALES & REVENUE

· Drive the club's monthly membership sales targets and overall membership growth.

· Monitor daily leads, appointments, show-ups, tours, conversions, and membership sales.

· Ensure effective lead management and timely follow-up by the sales team.

· Conduct sales coaching and role-play sessions to continuously improve conversion rates.

· Develop local sales initiatives, outreach activities, referrals, partnerships, and corporate opportunities.

· Monitor membership pricing, promotions, and sales campaigns.

· Personally support the team in closing sales when required.

· Maintain a strong sales pipeline and ensure consistent achievement of monthly targets.

3. PERSONAL TRAINING PERFORMANCE

· Work closely with the Fitness Team to achieve monthly PT revenue and session targets.

· Monitor PT leads, consultations, conversions, package sales, renewals, and trainer productivity.

· Ensure members receive appropriate fitness consultations and PT recommendations.

· Drive collaboration between Membership Consultants and Personal Trainers under the club's hybrid sales approach.

· Identify opportunities to improve PT penetration and member engagement.

4. MEMBER EXPERIENCE & RETENTION

· Deliver an exceptional member experience from initial enquiry through the entire membership journey.

· Build strong relationships with members and maintain a visible management presence within the club.

· Handle member feedback, complaints, and service recovery professionally and promptly.

· Develop initiatives to improve member engagement, retention, referrals, and overall satisfaction.

· Monitor member usage and identify members who may require additional engagement.

· Create a welcoming, inclusive, energetic, and community-driven club environment.

5. CLUB OPERATIONS

· Ensure the club is maintained to excellent standards of cleanliness, presentation, functionality, and safety.

· Conduct regular club walkthroughs and operational inspections.

· Ensure fitness equipment is operational and coordinate maintenance or repairs when necessary.

· Monitor housekeeping, security, access control, CCTV, and other operational services.

· Ensure opening procedures, closing procedures where applicable, and daily operational checklists are completed.

· Maintain appropriate club supplies and inventory.

· Ensure all incidents, accidents, complaints, and operational issues are properly documented and escalated.

6. FINANCIAL & ADMINISTRATIVE MANAGEMENT

· Monitor club revenue and operating expenses against approved budgets.

· Ensure accurate handling and reporting of membership and PT transactions.

· Monitor outstanding payments and support collection initiatives.

· Manage petty cash and approved club expenditure in accordance with company procedures.

· Ensure accurate preparation and submission of daily, weekly, and monthly management reports.

· Maintain proper documentation and administrative records.

7. MARKETING & COMMUNITY ENGAGEMENT

· Work with Management and Marketing to execute local marketing campaigns.

· Develop relationships with surrounding businesses, residential communities, corporations, and potential strategic partners.

· Coordinate roadshows, corporate outreach, community events, referral campaigns, and club activation activities.

· Support social media content and promotional initiatives that generate leads and increase local brand awareness.

· Position Anytime Fitness Eco Palladium as a leading fitness destination within the surrounding community.

8. KPI & PERFORMANCE MANAGEMENT

· Membership sales and net membership growth

· Lead generation and lead conversion

· Appointment and show-up rates

· Membership revenue

· Personal Training sales and revenue

· PT penetration and trainer productivity

· Member retention and cancellations

· Member satisfaction and service standards

· Staff productivity and KPI achievement

· Club operating expenses

· Outstanding collections

· Club cleanliness and operational standards

· Local marketing and community engagement performance

QUALIFICATIONS & EXPERIENCE

· Minimum 3–5 years of experience in fitness, hospitality, retail, sales, or service-related management.

· Previous experience managing a fitness club or commercial gym is highly advantageous.

· Proven experience leading sales-driven teams and achieving revenue targets.

· Strong understanding of membership sales, customer service, and operational management.

· Experience managing Personal Training performance is an advantage.

· Strong leadership, communication, coaching, and interpersonal skills.

· Commercially driven with strong numerical and analytical ability.

· Comfortable working with KPIs, sales reports, budgets, and performance dashboards.

· Strong problem-solving and decision-making capabilities.

· Able to work independently and take full ownership of club performance.

KEY COMPETENCIES

Leadership | Sales Driven | Commercial Awareness | Accountability | Member Focus | Team Development | Operational Excellence | Communication | Problem Solving | Performance Management

IDEAL CANDIDATE

We are looking for a hands-on, commercially driven Club Manager who operates like the owner of the business.

The successful candidate should be equally comfortable leading from the front on the sales floor, coaching employees, engaging members, analysing performance numbers, solving operational issues, and building a strong fitness community.

The Club Manager will ultimately be responsible for ensuring that Anytime Fitness Eco Palladium delivers strong commercial results while providing an outstanding member experience and maintaining the highest operational and brand standards.

Pay: RM4,500.00 - RM10,000.00 per month

Benefits:

• Free parking
• Maternity leave

Work Location: In person