Company Overview
3 Cubed Business Consulting offers IT consulting and solutions to enterprises across Asia Pacific. Headquartered in Singapore since 2015, it delivers comprehensive end-to-end IT services focused on customer purpose and passionate performance.
Job Summary
Provide senior-level operational and technical support for Microsoft 365 collaboration, messaging, and identity services, ensuring availability, security, and compliance with organisational policies.
Responsibilities
Operate and administer account lifecycle management using in-house Account Provisioning System and on-premise Active Directory servers to support Microsoft 365 services
Configure and maintain Microsoft 365 services including Entra ID (Azure Active Directory), Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business to meet approved standards
Manage mailbox configurations, distribution lists, shared mailboxes, Teams, and SharePoint Online sites in alignment with organisational policies
Configure and maintain security settings such as Multi-Factor Authentication (MFA), role assignments, and service-level access controls within Microsoft 365 to ensure compliance and security
Troubleshoot and resolve complex collaboration, identity, and messaging issues across Microsoft 365 services to maintain service availability
Resolve incidents independently and escalate to Microsoft Support when necessary to minimize downtime
Maintain accurate operational documentation, runbooks, and configuration records to support knowledge sharing and continuity
Collaborate with various departments to manage account lifecycle processes effectively
Provide cross-cover support for other Category 1A roles during operational needs to ensure seamless service delivery
Required competencies and certifications
Senior hands-on experience administering Microsoft 365 services
Strong working knowledge of Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive
Experience supporting large enterprise Microsoft 365 environments
Ability to operate independently with minimal supervision
3 Cubed Business Consulting offers IT Consulting, Solutions and Services to Enterprises in various verticals. Since its inception in 2015, it is Headquartered in Singapore offering solutions that matter.
The company provides comprehensive end-to-end IT solutions to meet the diverse needs of its clients in Asia Pacific region.
We believe in our Customer’s Purpose and we Perform with Passion.
Employment Agency No.: 21S0778