Kerja Sepenuh Masa RECOVERY MANAGER, Gaji tinggi MYR 5,500 di P&A Smart Solution (M) Federal Territory - Maukerja

Job Responsibilities

• Conduct monthly performance reviews and provide constructive feedback to drive team performance.
• Build and maintain strong, long-term relationships with clients.
• Analyze internal and external reports to monitor performance, key metrics, and industry trends.
• Interview and assess Recovery Agent candidates, providing hiring recommendations when required.
• Coach, mentor, and develop Recovery Agents by identifying performance gaps and implementing improvement plans.
• Review non-performing accounts, assist with complex recovery cases, and allocate severely delinquent accounts to in-house or Field Recovery Officers.
• Investigate and resolve disputed accounts and customer complaints through thorough research and effective communication.
• Lead, motivate, and manage a high-performing recovery team while ensuring operational targets and service standards are achieved.
• Prioritize multiple responsibilities across a high-volume and complex portfolio.
• Support management with special projects and other ad hoc assignments as required.

Requirements

• Minimum 3 year of experience in debt collection, with proven leadership experience.
• Hands-on experience in credit collection is mandatory.
• Strong leadership skills with the ability to motivate, coach, and develop teams.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and stakeholders.
• Strong analytical and problem-solving abilities with sound decision-making skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

Pay: RM4,000.00 - RM5,500.00 per month

Work Location: In person