Kerja Sepenuh Masa, IT Service Desk di RAPSYS TECHNOLOGIES PTE LTD - Maukerja

We're Hiring: IT Service Desk!

We are looking for an enthusiastic and service-oriented IT Service Desk professional to join our team. As the first point of contact for technical support, you will play a vital role in ensuring smooth IT operations and providing exceptional assistance to end users. If you have a passion for technology and problem-solving, we'd love to meet you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: IT Service Desk

What You'll Do:
️ Provide first-level technical support via phone, email, or in person
Troubleshoot hardware, software, and network issues
Log and manage service requests using ticketing systems
Escalate complex problems to higher-level support as needed
Guide users on best practices and IT policies
Document solutions and maintain accurate records
Collaborate with other IT teams for seamless issue resolution

What We're Looking For:
Minimum 1 year of experience in an IT support or service desk role
Strong troubleshooting and analytical skills
Excellent communication and interpersonal abilities
Familiarity with Windows/Mac OS, Microsoft Office Suite, basic networking concepts
Ability to prioritize tasks in a fast-paced environment
Customer-focused mindset with attention to detail

Eager to grow your IT career? Apply now and be part of our dynamic team!