- Clementi West Region (Singapore) Singapore
Kerja Sepenuh Masa Field Service Engineer, Gaji tinggi SGD 6,000 di BRUKER West Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Bruker Singapore
is seeking for a
Field Service Engineer
within the service organization. Targeted for Semiconductor Industry. He/She is an ambassador of
Bruker Nano Surfaces Metrology (BNSM)
instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
As a Field Service Engineer, your responsibilities include but not limited to:
Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools for customers locally and internationally.
Provide high level technical support to external customers at their location
Provide on-site training to the customers
Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
Develop Service technical documentation
Create, develop, and continuously improve the customer support & applications knowledge database
Timely and professionally handle field service calls and issues arising from the field service
Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international
Visits, triage with field applications scientists as appropriate
Timely complete and submit all required paperwork
Flexible schedule to accommodate our customer’s needs
Effectively handle multiple priorities, organize workload, and meet deadlines
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
Up to 30% traveling required within Southeast Asia (at times with short notice)
Other duties commensurate with the capabilities of a Field Service Engineer
Essential Functions:
90% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)
10% Knowledge database development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)
Additional Responsibilities:
Pre-sales support
Other duties as assigned
About you:
Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.
3 to 8 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences.
Experienced with Laser, Optical Profilers and X-ray service experience or background in Technical Support preferred.
Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation.
Working knowledge of MS Office, Excel, Ppowerpoint, Salesforce/SAP.
Candidates with the relevant qualifications but with little or no experience are also welcome to apply.
BRUKER SINGAPORE PTE. LTD.
Bruker enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, productivity and customer success in life science molecular research, in applied and pharma applications, and in microscopy, nano-analysis and industrial applications. In recent years, Bruker has also become a provider of high-performance systems for cell biology, preclinical imaging, clinical phenomics and proteomics research, clinical microbiology, and for molecular pathology research.
Today, worldwide more than 6,000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
is seeking for a
Field Service Engineer
within the service organization. Targeted for Semiconductor Industry. He/She is an ambassador of
Bruker Nano Surfaces Metrology (BNSM)
instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
As a Field Service Engineer, your responsibilities include but not limited to:
Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools for customers locally and internationally.
Provide high level technical support to external customers at their location
Provide on-site training to the customers
Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
Develop Service technical documentation
Create, develop, and continuously improve the customer support & applications knowledge database
Timely and professionally handle field service calls and issues arising from the field service
Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international
Visits, triage with field applications scientists as appropriate
Timely complete and submit all required paperwork
Flexible schedule to accommodate our customer’s needs
Effectively handle multiple priorities, organize workload, and meet deadlines
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
Up to 30% traveling required within Southeast Asia (at times with short notice)
Other duties commensurate with the capabilities of a Field Service Engineer
Essential Functions:
90% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)
10% Knowledge database development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)
Additional Responsibilities:
Pre-sales support
Other duties as assigned
About you:
Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.
3 to 8 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences.
Experienced with Laser, Optical Profilers and X-ray service experience or background in Technical Support preferred.
Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation.
Working knowledge of MS Office, Excel, Ppowerpoint, Salesforce/SAP.
Candidates with the relevant qualifications but with little or no experience are also welcome to apply.
BRUKER SINGAPORE PTE. LTD.
Bruker enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, productivity and customer success in life science molecular research, in applied and pharma applications, and in microscopy, nano-analysis and industrial applications. In recent years, Bruker has also become a provider of high-performance systems for cell biology, preclinical imaging, clinical phenomics and proteomics research, clinical microbiology, and for molecular pathology research.
Today, worldwide more than 6,000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
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