jobs in APTSYS TECHNOLOGY SOLUTIONS PTE. LTD.

Kerja Sepenuh Masa IT Support, Gaji tinggi SGD 2,000 di APTSYS TECHNOLOGY SOLUTIONS PTE. LTD. Central Region (Singapore) - Maukerja

IT Support

APTSYS TECHNOLOGY SOLUTIONS PTE. LTD.

Sepenuh Masa

Central Region (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • 3 ANG MO KIO STREET 62 Central Region (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

  • Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required.
  • Handle level 1 customer support tactfully of inbound call, email enquiries and on-site.
  • Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
  • Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
  • Attend daily support meeting to update new issues and resolution progress.
  • Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.

Peringatan Penting

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