Job Summary
We are seeking an experienced and results-oriented Beauty Parlour Director to lead business operations, staff management, financial performance, and strategic growth of our beauty salon while ensuring high service quality and regulatory compliance.
Responsibilities
Develop and implement business strategies to drive revenue growth and achieve business objectives
Oversee daily salon operations to ensure smooth and efficient business functioning
Monitor sales performance, control operating costs, manage budgets, and optimize profitability
Identify and pursue opportunities to expand services and enhance business performance
Lead, supervise, and coordinate salon staff to maintain high productivity and morale
Plan staff schedules, allocate duties, and monitor employee performance to meet operational needs
Assess staff training needs and support ongoing professional development initiatives
Foster teamwork, professionalism, and a positive work environment among employees
Maintain high standards of customer service and service delivery to enhance client satisfaction
Address customer feedback and complaints promptly to ensure effective service recovery
Monitor service quality continuously and implement improvements as needed
Develop and execute customer retention strategies to strengthen client relationships
Plan and implement promotional activities and marketing strategies to attract and retain customers
Analyze market trends and competitor activities to identify new business opportunities
Build and maintain business relationships with partners and suppliers to support operations
Ensure compliance with Singapore employment laws, workplace safety, and business regulations
Oversee inventory management, purchasing processes, supplier coordination, and operational record-keeping
Implement standard operating procedures and internal controls to maintain operational integrity
Prepare business performance reports and provide operational recommendations to management
Preferred competencies and qualifications
Relevant experience in beauty salon management, business operations, or related industry
Strong leadership, organizational, and problem-solving skills demonstrated through managing teams and resolving operational challenges
Knowledge of business operations, sales management, and customer service principles applied in a salon context
Ability to manage staff, budgets, and daily operational requirements independently
Strong communication, interpersonal, and decision-making skills to lead teams and engage customers
Relevant qualifications in business management, beauty therapy, or related fields are advantageous
Only Shortlisted Candidate will be contacted