Kerja Sepenuh Masa Engineering Sales Admin, Gaji tinggi MYR 2,700 di TCS CONTROLS SDN BHD Selangor - Maukerja

Company: TCS Controls
Location: Subang Jaya, Selangor
Industry: Engineering, Security & Access Control Systems

Job Objective

To manage company-provided customer enquiries efficiently, prepare accurate quotations, maintain effective customer communication, and actively follow up to convert enquiries into confirmed sales orders.

The main objective is to ensure every qualified customer enquiry is properly handled, followed up and given the best opportunity to become a confirmed order.

Key Responsibilities

• Receive and manage customer enquiries assigned by the company.
• Prepare accurate quotations based on customer requirements.
• Communicate with customers through WhatsApp, email and phone.
• Follow up on quotations and assist customers in making purchasing decisions.
• Coordinate with the technical team for product information, pricing and technical clarification.
• Handle customer requests, quotation revisions and order negotiations within approved limits.
• Obtain customer confirmations and purchase orders.
• Maintain updated enquiry, quotation and sales records.

What This Position Needs to Achieve

1. Enquiry Management

• Ensure all assigned customer enquiries are attended to promptly.
• Prevent potential sales opportunities from being overlooked.

2. Quotation Efficiency

• Prepare and deliver quotations accurately and on time.
• Minimise quotation errors and unnecessary delays.

3. Customer Follow-Up

• Ensure every outstanding quotation receives consistent follow-up.
• Maintain communication until customers make their purchasing decisions.

4. Sales Conversion

• Actively work towards converting quotations into confirmed orders.
• Improve the company's quotation-to-order conversion rate.

5. Sales Performance

• Contribute towards achieving the company's monthly sales targets.
• Maximise sales opportunities from company-provided enquiries.

Candidate Requirements

• Experience in sales administration, customer service, quotation preparation or related work.
• Good communication and customer-handling skills.
• Able to prepare quotations and manage multiple enquiries.
• Responsible, organised and proactive in following up with customers.
• Engineering or technical product knowledge is an advantage but not compulsory.

What the Company Provides

• Customer enquiries and sales leads.
• Product knowledge and technical training.
• Technical team support.
• Established product and solution range.

No cold calling or sourcing of new customers required.

Pay: RM2,100.00 - RM2,700.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have experience in sales administration, quotation preparation or customer service?
• Have you prepared and sent quotations directly to customers before?
• Are you comfortable communicating with customers through WhatsApp, email and phone calls?
• After sending a quotation, the customer does not reply. What would you do next?
• Have you previously followed up with customers and successfully secured purchase orders?
• Are you comfortable with a position where the company provides customer enquiries, but you are responsible for following up and converting them into orders?
• Are you able to work full-time at our office in USJ 1, Subang Jaya?
• What is your expected monthly basic salary?
• When can you start work?

Work Location: In person