Job Summary
Supervise shifts and team members to ensure excellent food quality, safety, cleanliness, and compliance with operating standards in a fast-paced food service environment.
Responsibilities
Lead and supervise team members during assigned shifts to maintain operational efficiency
Deploy team members based on business volume and operational needs to optimize productivity
Maintain high standards of guest service by ensuring order accuracy and timely service delivery
Ensure food preparation, holding, portioning, and presentation meet quality and safety standards
Monitor cleanliness, hygiene, and workplace safety throughout shifts to comply with regulations
Support opening and closing procedures by completing shift checklists accurately
Coach team members by providing on-the-job guidance and constructive feedback to improve performance
Assist in training and onboarding new employees to ensure smooth integration into the team
Monitor stock levels, product availability, and wastage to support inventory control
Handle guest feedback professionally and escalate significant issues to management promptly
Complete shift records, reports, and operational checks to maintain accurate documentation
Support front-of-house (FOH) and back-of-house (BOH) operations as needed to ensure smooth workflow
Comply with Chick-fil-A operating standards and Singapore laws and regulations consistently
Table of Grace Pte Ltd is the authorised franchisee of Chick-fil-A in Singapore and will operate the brand’s third restaurant in the country. Guided by Chick-fil-A’s legacy of service and care, we are committed to delivering exceptional hospitality, great food, and meaningful community impact in Singapore.