Kerja Sepenuh Masa, Front Office Manager di Royal Ocean Marine Enterprise Pte Ltd - Maukerja

About Royal Ocean Marine Enterprise (ROME) Backed by over 20 years of executive search excellence, Royal Ocean Marine Enterprise (ROME) is a premier APAC and global headhunting firm headquartered in Singapore. We specialize in mapping and placing C-Suite executives, Board Members, General Managers, and senior leadership across Maritime, Commercial Shipping, shipowners, ship management, Energy, Hospitality, and major global industries. Combining deep sector heritage with sophisticated cross-industry talent insights,

ROME connects forward-thinking organizations with transformative leadership worldwide. Royal Ocean Marine Enterprise is partnering with a 5 Star hotel chains for their operations team.

WE ARE HIRING:

Front Office Manager

Job Purpose

The Front Office Manager is responsible for directing and elevating the day-to-day operations of the Front Office Department, ensuring luxury 5-star service standards, guest-centric experiences, and operational excellence across all touchpoints. Aligning departmental performance with the hotel's strategic business objectives, this role oversees talent acquisition, luxury service training, performance management, and guest recognition programs to maximize guest satisfaction and revenue performance.

Duties and Responsibilities

Service Quality & Compliance

• Ensures strict compliance with luxury hospitality standards, brand guidelines, and industry best practices across all front office touchpoints.
• Ensures departmental adherence to the hotel’s Code of Conduct, standard operating procedures (SOPs), and internal regulations at all times.

Strategic & Operational Management

• Contributes to the development, execution, and continuous monitoring of strategic business plans for the Front Office department.
• Oversees the preparation and management of the annual Front Office budget, driving cost efficiency without compromising service quality.
• Manages workforce planning and labor scheduling to align with operational demand, occupancy fluctuations, and financial parameters.
• Recruits, selects, onboard, and mentors high-performing team members to maintain 5-star service delivery.
• Plans, coordinates, and directs daily Front Office workflows, establishing operational priorities and resolving service bottlenecks proactively.

Guest Experience & Revenue Optimization

• Monitors Front Office operations to guarantee seamless, personalized, and efficient arrival and departure experiences.
• Collaborates with Revenue Management to optimize occupancy and average daily rate (ADR), maximizing room yield.
• Oversees Guest Relations and VIP services to ensure seamless recognition and bespoke service delivery for high-net-worth guests, repeat clientele, and loyalty members.
• Promotes in-house facilities, cross-selling opportunities, and promotional packages through targeted front-desk upselling programs.
• Fosters cross-departmental collaboration (e.g., Housekeeping, Engineering, Food & Beverage) to deliver an uncompromised guest journey.
• Executes additional operational tasks and leadership duties as assigned by executive management.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Progressive leadership experience as a Front Office Manager within a 5-star luxury hotel environment.
• Advanced proficiency in PMS or equivalent enterprise Property Management Systems.
• Demonstrated leadership, interpersonal, and communication skills within a multicultural luxury service environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Working Conditions

• Flexible availability required, including extended working hours, evenings, weekends, and public holidays based on hotel occupancy and operational demand.